News : Ageas Announces Plan to Shut Down Belfast Call Centre
Belfast, N. Ireland, UK, March 4, 2015 -- Two hundred call centre jobs look set to be axed in Belfast.
Ageas Retail - the parent company of insurance providers RIAS and Castle Cover - has announced it plans to shut down its west Belfast operation in Springvale Business Park.
The company has entered a 90-day consultation period with its 200 employees who provide outbound calling services to potential customers.
A company statement said: "Over the last two years there has been a significant drop in sales from this activity reflecting both the changing behavior of consumers, who are becoming less responsive to outbound calls and declining performance from consumer databases.
"This has led to the difficult situation where the Belfast site has become increasingly uneconomical.
"There will now be a consultation period with employees until June where the proposal and any viable alternatives will be fully explored.
"If suitable solutions cannot be found, Ageas Retail will do all it can to help employees find alternative employment including the provision of additional outplacement and career services support."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The outcome of the consultation will be confirmed by June.
Employee numbers grew from 15 when the firm first set up here in 2000, initially supported with funding and grants from Invest Northern Ireland.
The announcement is another potential blow for Springvale Business Park. Andor parent company Oxford Instruments last month said it could make up to 20 people redundant at the digital camera maker's premises there.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Information Gathering Saves Your Company …
More Editorial From Ageas
ageas SA/NV is a multinational insurance company co-headquartered in Brussels, Belgium. Ageas is Belgium's largest insurer and operates in 14 countries worldwide.
Published: Thursday, March 5, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...