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News : Agentis and Oracle Team to Help Utilities Drive Energy Efficiency for Every Customer

#contactcenterworld, @Oracle

Chicago, IL, USA, Sept. 16, 2019 -- Agentis and Oracle Utilities Opower are collaborating to help utility companies better engage and drive energy savings for every customer. By combining Agentis' software in the utility business segment with Oracle's customer engagement and energy efficiency solutions, utilities will now be able to actively connect each type of customer with personalized insights that drive action and verified energy savings.

As the energy landscape becomes more customer-centric, utilities are under increased pressure to transform operations with solutions that empower a better digital experience. By bringing together behavioral energy efficiency, digital customer experience, and advanced analytics, utilities can drive greater engagement across all classes of their customer base and usher in a new era of customer relationships. Moreover, the joint solution will provide faster time to value for utilities as they can accelerate the deployment of a unified data integration platform with Opower as the central hub.

"Opower pioneered behavioral energy efficiency by focusing on customer pains and motivations. We have followed a similar path, staying close to our business end-users and building highly specialized technology that solves their distinct problems," said John Lux, Agentis President and Co-Founder. "Combining our solutions with Opower's well-established leadership in the space will transform the way utilities engage with their customers across commercial and residential segments."

"Opower is the leading customer engagement platform for innovation," said Scott Neuman, Opower group vice president at Oracle Utilities. "Our goal has always been to deliver personalized insights that drive action and results for both utilities and their customers. Agentis' focus on delivering measurable outcomes to businesses made them a clear choice to plug into the Opower platform – delivering even more value to our users. Together, we will be able to offer utilities a broader suite of solutions for both their energy efficiency portfolios and digital engagement needs."

"At Agentis we are more excited than ever about our mission; empowering customers and their energy providers to drive the new energy experience," said Tim Stojka, co-founder and CEO at Agentis. "Using advanced data science, software, and the latest in cloud technologies in conjunction with Oracle we are empowering every business to make better decisions, optimize the use of this precious resource, and shaping the modern energy provider."

A#contactcenterworld, @Oracle

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Agentis Energy:
Company LogoEnergy providers rely on the Agentis SaaS platform to provide a state-of-the-art digital experience to their business customers. Agentis technology leverages energy data to create a connected energy management system that positions the utility as a trusted advisor to the businesses they serve. Through Agentis, business customers gain access to insights around their energy usage, as well as personalized suggestions for energy products and services relevant to their business. Agentis is privately held and headquartered in Chicago, Illinois.
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About Oracle:
Company LogoOracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
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Today's Tip of the Day - Understand the Processes And The Culture

Read today's tip or listen to it on podcast.

Published: Wednesday, September 18, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

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