News : Agero Celebrates a Decade of Success at Local Contact Center
Sault Ste Marie, Ontario, Canada, Oct 3, 2014 -- Agero, Inc., a provider of vehicle and driver safety, security and information services, today celebrates the ten year anniversary of its contact center in Sault Ste Marie, Ontario, Canada.
Since opening its doors in October 2004, the facility has responded to growing customer demand by adding hundreds of employees from the greater Sault Ste Marie community, and has become an active participant in local economic, education and community building affairs.
As the company’s only Canadian-based contact center, the facility deals strictly with incoming calls from vehicle owners, acting on behalf of vehicle manufacturers and insurance providers that offer roadside assistance through Agero as part of their service packages.
Growing customer demand and the need to deliver new capabilities in Agero’s high-touch roadside assistance service nationwide means the facility is always seeking additional call representatives.
To meet customer demand, the Sault Ste Marie facility alone is experiencing twelve percent employee growth this year.
The company provides employees with a generous benefits program, performance bonus incentives and a Wellness Program – in addition to an environment enriched by regular celebrations and social committee activities.
Posted by Veronica Silva Cusi, news correspondent
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Agero, formerly Cross Country Automotive Services, is the innovative industry leader in the combined roadside assistance, connected vehicle services, and claims management market. For almost 40 years, we’ve provided vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans, turn-key connected vehicle services, and efficient claims management solutions. Our award-winning service helps motorists in their time of need while building customer loyalty for our clients, which include 100 corporate entities and their 75 million customers.
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