News : Agero Closing Sault Ste. Marie Contract Centre
Sault Ste. Marie, ON, Canada, Oct 28, 2019 - Employees at the Agero Call Centre on Pim Street received some bad news Monday morning. The company announced it is closing its Sault Ste. Marie office in April 2020 .
Employees received notice this morning stating, "it was a very hard decision to close, as our business evolves, our contract centre needs, and footprint is also evolving".
The building was a former grocery store before being transformed into a call centre 15 years ago.
It employees hundreds of full time and part time staff who provided emergency roadside assistance for various companies throughout North America.
According to an employee at the call centre, "moral is low".
Rumours began to fly this past Spring that Agero could be closing when Sutherland, another call centre in the Sault, closed its doors and sold the building earlier this year.
Agero informed employees in Sault Ste. Marie that they will be out of work come April 30th 2020.
Posted by Veronica Silva Cusi, news correspondent
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Agero, formerly Cross Country Automotive Services, is the innovative industry leader in the combined roadside assistance, connected vehicle services, and claims management market. For almost 40 years, we’ve provided vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans, turn-key connected vehicle services, and efficient claims management solutions. Our award-winning service helps motorists in their time of need while building customer loyalty for our clients, which include 100 corporate entities and their 75 million customers.
Published: Wednesday, October 30, 2019