Santa Clara, CA, USA, June 4, 2019 -- Based on its recent analysis of the North American driver safety solutions market, Frost & Sullivan recognizes Agero with the 2019 North American Product Leadership Award. Its software-enabled solutions and services intelligently leverage big data and machine learning to enable faster dispatching and more efficient roadside assistance service delivery to drivers in the U.S. Its scale and experience, combined with technology from Swoop, position Agero to digitally transform the driver safety experience for all stakeholders.
Agero's roadside assistance solutions for automakers and auto insurers safeguard drivers in need of assistance during a vehicle breakdown or accident. Harnessing incident data, service metrics and customer feedback from more than 12 million yearly events, the company continuously works to iterate and optimize the customer experience.
With investments in self-service and mobile, including application programming interfaces (APIs) for clients' branded apps, Agero is well-positioned to address evolving consumer needs for omni-channel engagement and transparency. Consumers can speak with contact center associates live or initiate a fully digital service request, including customer location capture and event tracking on a map, via smartphone.
"Agero covers all zip codes in the United States and maintains partnerships with more than 74,000 repair shops, ranging from small businesses to nationwide chains," said Brent Iadarola, Vice President at Frost & Sullivan. "This scale is crucial for delivering reliable and consistent support to stranded consumers."
Agero's focus on digital transformation and transparency is further evidenced by its acquisition of San Francisco startup Swoop in December 2017, which has positioned Agero to significantly transform the roadside market.
"By combining its scale with advances in digital end-to-end dispatch management on a single, flexible, and scalable platform, Agero has the opportunity to drastically transform the experience for consumers, service providers and its partners at massive scale," noted Iadarola. "This platform delivers transparency to all client events and gives service providers enhanced visibility into their business operations."
Each year, Frost & Sullivan presents this award to the company that develops a product with innovative features and functionality that is gaining rapid market acceptance. The award recognizes the quality of the solution and the customer value enhancements it enables.
Posted by Veronica Silva Cusi, news correspondent
Agero, formerly Cross Country Automotive Services, is the innovative industry leader in the combined roadside assistance, connected vehicle services, and claims management market. For almost 40 years, we’ve provided vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans, turn-key connected vehicle services, and efficient claims management solutions. Our award-winning service helps motorists in their time of need while building customer loyalty for our clients, which include 100 corporate entities and their 75 million customers.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, June 5, 2019
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