News : Agero Hosts Grand Opening for Call Center in Tri-Cities, Tennessee Area
Medford, MA, & Bristol, TN, June, 13, 2016 -- Agero, Inc., a provider of vehicle and driver safety, security and information services, is holding a ribbon cutting event for the official grand opening of its newest inbound contact center in the Tri-Cities region of Tennessee. Agero CEO Dave Ferrick, and Vice President of Human Resources Sandy Savage, will give welcoming speeches at the opening celebration, along with several local government officials.
"We are privileged to be putting down roots in the Tri-Cities region and are looking forward to building strong connections with the local community," said Ferrick. "The foundation of our sixth contact center showcases the tremendous growth that we have experienced in recent years due to growing demand for our award winning vehicle services. We are steadily seeing more and more of our clients putting an emphasis on providing exceptional driving experience services for their customers by utilizing location-aware technologies and data analytics to drive customer loyalty. This success, however, is not possible without the collective expertise and passion of our entire workforce, especially our frontline associates, which is why the company growth that we are celebrating here today is so significant."
Agero anticipates creating more than 600 new jobs in the Tri-Cities area by the end of 2017. The company has already hired over 150 associates for the facility, and is actively interviewing for a variety of positions.
"Not only are we dedicated to providing the best driving experience, we are devoted to associate satisfaction and development at our six regional facilities," said Savage. "As we continue to expand our local staff over the next year, all associates will receive comprehensive training, as well as continued professional development opportunities. We also strongly believe that corporate social responsibility is important for encouraging a rewarding working environment. Therefore, at Tri-Cities we plan to continue our longstanding record of community involvement through education programs, community building events, fundraising initiatives and corporate giving programs."
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Posted by Veronica Silva Cusi, news correspondent
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Agero, formerly Cross Country Automotive Services, is the innovative industry leader in the combined roadside assistance, connected vehicle services, and claims management market. For almost 40 years, we’ve provided vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans, turn-key connected vehicle services, and efficient claims management solutions. Our award-winning service helps motorists in their time of need while building customer loyalty for our clients, which include 100 corporate entities and their 75 million customers.
Published: Tuesday, June 14, 2016