#contactcenterworld, @ageronews, @Frost_Sullivan
Santa Clara, CA, USA, Feb. 16, 2021 -- Based on its recent analysis of the global digitalized roadside driver assistance market, Frost & Sullivan recognizes Agero, Inc. with the 2020 Global Customer Value Leadership Award. Agero is redefining roadside assistance and connected car services with its dispatch and management technology integrated with the Swoop platform. By combining data-driven technology and a human touch, Swoop improves the consumer's relationship with their assistance program provider, whether it be their insurer, automaker, or fleet manager. The platform modernizes the complete breakdown experience for each stakeholder in the end-to-end service delivery chain – consumer, service provider, contact center agent, client and Agero – with built-in transparency and real-time updates.
"Agero's unified platform is flexible and variably configurable to support multiple business types and multi-tenant client management. Significantly, Swoop Dispatch Management can integrate with clients' existing contact center functions or service provider network operations. In the tow management software component, available on desktop and mobile apps, the Swoop platform automates workflows to fit the needs of both large and small tow operators, assigns jobs to drivers, and streamlines invoicing," said Vishwas Shankar, Research Director at Frost & Sullivan. "In the agent-facing software, Agero employs advanced algorithms to analyze massive amounts of data to best match tow service providers to end-customer needs and the business preferences of the client insurer, automaker or fleet operator."
"The Agero solution facilitates the modernization and digital transformation of legacy technologies that do not meet the expectations of contemporary customers," noted Nick Baugh, Best Practices Research Analyst at Frost & Sullivan. "The company is preparing to position itself as the key enabler of all mobility assistance, across mobility modes and channels. As consumers transition away from traditional car ownership models, Agero can support and connect numerous multimodal ecosystem participants while constantly improving integration across channels and service areas."
Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.
Veronica Silva Cusi, news correspondent
Agero, formerly Cross Country Automotive Services, is the innovative industry leader in the combined roadside assistance, connected vehicle services, and claims management market. For almost 40 years, we’ve provided vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans, turn-key connected vehicle services, and efficient claims management solutions. Our award-winning service helps motorists in their time of need while building customer loyalty for our clients, which include 100 corporate entities and their 75 million customers.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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