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News : Agero Lauded by Frost & Sullivan for Its Dispatch and Management

#contactcenterworld, @ageronews, @Frost_Sullivan

Santa Clara, CA, USA, Feb. 16, 2021 -- Based on its recent analysis of the global digitalized roadside driver assistance market, Frost & Sullivan recognizes Agero, Inc. with the 2020 Global Customer Value Leadership Award. Agero is redefining roadside assistance and connected car services with its dispatch and management technology integrated with the Swoop platform. By combining data-driven technology and a human touch, Swoop improves the consumer's relationship with their assistance program provider, whether it be their insurer, automaker, or fleet manager. The platform modernizes the complete breakdown experience for each stakeholder in the end-to-end service delivery chain – consumer, service provider, contact center agent, client and Agero – with built-in transparency and real-time updates.

"Agero's unified platform is flexible and variably configurable to support multiple business types and multi-tenant client management. Significantly, Swoop Dispatch Management can integrate with clients' existing contact center functions or service provider network operations. In the tow management software component, available on desktop and mobile apps, the Swoop platform automates workflows to fit the needs of both large and small tow operators, assigns jobs to drivers, and streamlines invoicing," said Vishwas Shankar, Research Director at Frost & Sullivan. "In the agent-facing software, Agero employs advanced algorithms to analyze massive amounts of data to best match tow service providers to end-customer needs and the business preferences of the client insurer, automaker or fleet operator."

"The Agero solution facilitates the modernization and digital transformation of legacy technologies that do not meet the expectations of contemporary customers," noted Nick Baugh, Best Practices Research Analyst at Frost & Sullivan. "The company is preparing to position itself as the key enabler of all mobility assistance, across mobility modes and channels. As consumers transition away from traditional car ownership models, Agero can support and connect numerous multimodal ecosystem participants while constantly improving integration across channels and service areas."

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.

#contactcenterworld, @ageronews, @Frost_Sullivan

Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Agero:
Company LogoAgero, formerly Cross Country Automotive Services, is the innovative industry leader in the combined roadside assistance, connected vehicle services, and claims management market. For almost 40 years, we’ve provided vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans, turn-key connected vehicle services, and efficient claims management solutions. Our award-winning service helps motorists in their time of need while building customer loyalty for our clients, which include 100 corporate entities and their 75 million customers.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Ask How Can I Help..

Read today's tip or listen to it on podcast.

Published: Thursday, February 18, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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