News : Agero Looks to Hire 200 at Tucson Call Center
May 15, 2014 -- Agero has been in Tucson since 1993 and currently employs 711 workers, said Raoul Iotti, director of the company's contact center operations here.
Agero plans to hire 200 employees before the end of the summer at its Tucson contact center.
Agero’s local center provides round-the-clock assistance to drivers, answering inbound phone calls from motorists in need of emergency roadside assistance and helping manage insurance issues at vehicle accident scenes.
The available jobs also include consumer affairs for "a major automobile manufacturer" and various leadership positions.
Entry-level jobs start at $10 an hour plus a bonus, and pay goes up depending on responsibilities and experience, said Pamela Genske, Agero human resources director. "We’re competitive with our competition in the Tucson area" on pay, she said, adding that benefits include health, dental, 401(k), tuition and employee assistance.
"One of the most unique aspects of our agents’ roles is that that they get to be ‘a hero’ to our customers daily, by facilitating the arrival of needed help, in a professional and empathetic manner, at a time when the motorist is under considerable stress," Raoul Iotti, director of the company’s contact center operations here, said in a news release.
He said about 70 percent of employees have been with Agero for two to 18 years, "which is really remarkable retention for a contact center."
The Tucson center, at 1401 S. Pantano Road, is one of five Agero operates in the U.S. and Canada.
Interested applicants can call or visit the website.
Posted by Veronica Silva Cusi, news correspondent
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Agero, formerly Cross Country Automotive Services, is the innovative industry leader in the combined roadside assistance, connected vehicle services, and claims management market. For almost 40 years, we’ve provided vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans, turn-key connected vehicle services, and efficient claims management solutions. Our award-winning service helps motorists in their time of need while building customer loyalty for our clients, which include 100 corporate entities and their 75 million customers.
Published: Tuesday, May 20, 2014