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News : Agero to Open Call Center in Tri-Cities Bringing New Jobs to the Local Communities
Medford, MA, USA & Bristol, TN, USA, March 4, 2016 -- Agero, Inc., a provider of vehicle and driver safety, security and information services, announced that it has selected the Tri-Cities region of Tennessee as the site for the company’s sixth inbound contact center. The contact centers provide critical roadside assistance to drivers nationwide.
"With its close knit community and strong labor market, we found the Tri-Cities area to be the ideal location for our newest facility, and look forward to building a lasting partnership with the local residents," said Agero CEO Dave Ferrick.
The Tri-Cities contact center is scheduled to open in Spring 2016. Agero will be holding job fairs from March to May 2016 with the goal of hiring 600 associates to support the new site. The company will be interviewing for a variety of positions including response associates, supervisors, operations managers, contact center director, and various human resources, information technology and facilities staff.
The facility is located in the 48,500 square-foot building at 115 Sprint Drive, Blountville, Tenn., formerly known as the Sprint Call Center. The building is also Leadership in Energy and Environment Design (LEED) certified by the U.S. Green Building Council. Agero is slated to occupy the building the week of March 7th with operations under way in late Spring 2016. Agero will begin the first round of hiring the week of March 14th. The first training for new agents is scheduled for April 25th.
Agero’s regional contact centers handle incoming calls from vehicle owners, acting on behalf of vehicle manufacturers and insurance providers that offer roadside assistance through Agero as part of their service packages. The new Tri-Cities center is anticipated to handle up to four million inbound calls within the first year of its operation.
Applicants can apply online.
Posted by Veronica Silva Cusi, news correspondent
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Agero, formerly Cross Country Automotive Services, is the innovative industry leader in the combined roadside assistance, connected vehicle services, and claims management market. For almost 40 years, we’ve provided vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans, turn-key connected vehicle services, and efficient claims management solutions. Our award-winning service helps motorists in their time of need while building customer loyalty for our clients, which include 100 corporate entities and their 75 million customers.
Published: Tuesday, March 8, 2016