News : Agile CRM Announces VoIP Telephony Integration
Sunnyvale, CA, March 13, 2014 - Agile CRM, a subscription-based SaaS product that went into open beta earlier this month, announces the beta release of its SIP Telephony Integration with both WebRTC and legacy VoIP providers.
Agile CRM’s SIP Telephony Integration is a first bring-your-provider Telephony solution. SIP (Session Initiation Protocol) is a peer-to-peer protocol that keeps things simple by eliminating the middleman. Agile’s seamless integration of the new protocol allows users to receive in-app and HTML5 notifications for incoming calls, make and receive calls, and integrate callers with new and existing CRM contacts - all without ever leaving the CRM dashboard. It increases productivity and eliminates the inevitable data leaks and lost leads that come when businesses use phone systems that are separate from their CRM.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, March 17, 2014