News : Agilisys Creates More North Somerset Jobs
Sept 3, 2014 -- An IT and business processes provider is creating more jobs in North Somerset after winning a contract to run a legal advice call centre.
Agilisys will run the phone and digital civil legal advice contact centre for the Legal Aid Agency for three years, with an option to extend for a further two.
The deal will bring 50 new jobs to the firm's customer services centre based in North Somerset Council's Castlewood office in Clevedon.
The helpline service is funded by legal aid and helps determine whether people qualify for support.
Those who do can access free and confidential legal advice in England and Wales in areas of law including benefit appeals; debt, if your home is at risk; special educational needs; housing; and discrimination.
This contract win is the second in recent months. The firm created 30 new jobs at its Weston-super-Mare Town Hall site after securing work to provide call centre and back office customer support for Westminster Council.
Regional director Cliff Graham, pictured, said: "We are delighted to bring even more new jobs to North Somerset – 80 new posts announced in the last two months alone – and look forward to working with the Legal Aid Agency to deliver an excellent service to citizens which is essential to the fair, effective and efficient operation of the civil justice systems in the UK.
"This announcement builds on Agilisys' success in providing customer services from our service centres in Weston-super-Mare and Clevedon, which have grown significantly since opening in partnership with North Somerset Council in 2010."
The council appointed Agilisys to provide its support services four years ago after the firm committed to bring new jobs to the district. So far it has created 225 roles, with a target of 250.
Council leader Nigel Ashton welcomed the announcement. "It's great news for North Somerset that Agilisys are bringing even more new jobs to the area," he said. "This supports our commitment to work with our partners to strengthen the local economy. The added benefit for local residents is the additional jobs and income that will be generated from hosting the service centre from council buildings."
Posted by Veronica Silva Cusi, news correspondent
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Agilisys is one of the UK’s most innovative IT and business services providers, helping our clients transform their businesses. Working for both the public and private sector, we have earned a strong reputation and hold deep domain expertise within Local and Central Government and Healthcare. We support our clients through a network of offices and centres of excellence throughout the UK, employing over 1,600 people, and our customer contact services support local residents, patients, and consumers nationwide.
Published: Thursday, September 4, 2014