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News : Agility Named as Avaya’s First Wholesale Partner in Ireland

#contactcenterworld, @Avaya

Dublin, Ireland, Feb 7, 2018 -- Agility, the wholesale internet service provider, has become Avaya’s first wholesale partner in Ireland adding Avaya products and services to its existing portfolio.

Agility are to offer Avaya "Powered by IP Office" UCaaS and CCaaS offering to its catalogue of wholesale products which include: Internet services, MPLS, direct fibre, VDSL, wireless, wholesale line rental (WLR) and SIP Trunking.

Commenting on the news, Liam Tully, managing director of Agility, said: "Our investment in our carrier infrastructure will allow our resellers to provide quality cloud telephony to end user customers without the need for a major IT refresh; our partners are looking for a quality experience at a price point that provides value - the 'Powered by Avaya’ solution has provided this and provides resellers with other revenue streams, such as connectivity and voice."

The two parties are working together to deliver a complete cloud telephony solution to its partners in the areas of billing, provisioning and other backend systems.

"The SME sector is the engine room of the Irish economy, but is all too-often overlooked, with vendors either focusing on larger enterprise customers, or providing solutions that don’t deliver the scalability, resiliency, and flexibility SME customers are looking for. 'Powered by Avaya’ will give growing, small and medium sized companies access to a robust business-grade cloud option with their UC, CC and video communications for the first time, with the same reliability and security expected by end-users and synonymous with the Avaya brand," said David Flood, country manager of Avaya.

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.capacitymedia.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Check Your Number

Read today's tip or listen to it on podcast.

Published: Friday, February 9, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

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OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Easy to Use/Operations Administration Focused
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(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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