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News : Agreement by Teleperformance to Acquire LanguageLine Solutions LLC
Paris, France, Aug 22, 2016 -- Teleperformance, a worldwide provider in outsourced omnichannel customer experience management, announced that it has entered into a definitive merger agreement to acquire LanguageLine Solutions LLC from ABRY Partners and minority equity owners.
LanguageLine Solutions is the US market provider in over-the-phone and video interpretation solutions to a wide range of organizations in the healthcare, insurance, financial services, communications and government sectors.
Daniel Julien, Executive Chairman of Teleperformance, and Paulo Ce´sar Vasques, Teleperformance Chief Executive Officer, commented: "LanguageLine Solutions delivers mission critical services to a large array of clients in verticals that we already service in customer service and technical support. This acquisition will reinforce and boost Teleperformance’s global leadership as a provider of high end value- added services, and will positively impact Teleperformance’s profitability profile. We intend, together with LanguageLine Solutions’ seasoned leadership team, to gradually expand these lines of service across Teleperformance’s geographic footprint."
Posted by Veronica Silva Cusi, news correspondent
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About LanguageLine Solutions:
LanguageLine Solutions offers language access solutions, over-the-phone, video remote, and onsite interpreting, translation and localization, as well as interpreter and bilingual staff training and assessment.
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Wednesday, August 24, 2016