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News : Agreement with Martrust for a New Contact Center in Greece

#contactcenterworld

Milan, Italy, Sept 8, 2020 -- New Sia Greece, a company of the Sia group, has signed a strategic agreement to provide MarTrust, a global provider in financial solutions in the maritime sector, with a new real-time Contact Center to support the activities of its cardholders around the world.

The Contact Center, as the main customer communication center, represents the heart of the strategy to strengthen the MarTrust customer experience and will focus on the specific needs of the crew members on board thanks to a dedicated team from New Sia Greece who will respond in language English h24 and 365 days a year. This team will handle all communications, from e-mails to phone calls: Martrust’s maritime customers will be able to contact and receive support even if they are, for example, in the center of the Pacific Ocean or moored in any port. Taking into account the importance of the role of maritime personnel, the service has also been enriched with a call-back function that eliminates any network coverage problem. New Sia Greece and MarTrust will work in close collaboration in order to optimize the user experience for the end user and, in general, for the maritime industry sector.

#contactcenterworld
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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.time24story.com


Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Thursday, September 10, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

7.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

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