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News : ahlibank’s Call Centre Advances its Banking Services Under ‘Ahli Connect’

#contactcenterworld

Muscat, Oman, Oct 18, 2021 -- In line with its initiatives to develop safe and seamless solutions for its customers, ahlibank has announced the launch of ‘Ahli Connect’, a 24/7 service centre aimed at enhancing the experience of the bank’s customers, and providing them with banking services based on latest practices and technologies.

On the occasion of the launch, Ruqaiya Al Lawati, Head of Change Management at ahlibank, said, "Ahli Connect reflects the bank's interest in ensuring that the needs of its customers are constantly, professionally and quickly met. We understand the need for innovative solutions that adopt the latest technologies and practices to help meet the individual needs of our customers, and add value to the services provided to them."

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INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE

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The new ‘Ahli Connect’ receives customers’ calls and responds to their inquiries through a dedicated team that is responsible for dealing with their various banking needs professionally. The team is highly qualified to keep up with customer service standards in a competitive environment. The team also can deal with difficulties that customers may face, using advanced methods and modern technologies that enhance business efficiency and contribute to managing customer expectations and service distinctly.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofoman.com

Read today's tip or listen to it on podcast.

Published: Tuesday, October 19, 2021

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2022 Buyers Guide
Get Listed
Business Continuity

1.)

Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.)

OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.)	Vads VADS Business Continuity Plan VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.