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News : AI Customer Support Chatbot Platform Futr Raises Funding

#contactcenterworld

London, UK, April 2022 - AI-powered customer service provider Futr has closed a funding round for its machine learning live chatbot technology, The London startup provides businesses with an alternative to the traditional call center customer service model with around the clock multilingual live chat.

The chatbots use conversational AI to generate human-like responses and have an auto-translate feature with over 120 languages. These bots can be integrated across various channels, including company websites and brand Facebook pages, and WhatsApp.

"More organisations now realise accessible platform technology can be deployed instantly to deliver better customer service. Thus, interest in intelligent chat solutions has exploded," said Futr co-founder and CEO Andy Wilkins.

The latest round of funding saw participation from new investors at Blackfinch Ventures, along with previous investors Praetura Ventures and the British Robotics Fund.

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Dr. Reuben Wilcock, head of ventures at Blackfinch, said: "We strive to invest in disruptive companies with talented founders that are addressing real-world needs. Futr is an exact match on all three values, with the quality of its technology shining through as well as the experience of its brilliant team."

Praetura Ventures director Guy Weaver said: "The platform architecture gives Futr a competitive advantage, meaning it’s leading developments in the rapidly expanding conversation as a service market. We believe chatbot technology is a high-growth area, and Futr is in a great position to take advantage of the increased demand."

The startup’s last funding round was in 2019 when the company raised £2.4m in seed funding in a round led by Praetura Ventures.

#contactcenterworld

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.uktech.news


About Futr:
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Monday, April 25, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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