London, UK, May 15, 2019 -- A British company developing software products for the global contact centre market, has been granted a US Patent for its AI-powered caller detection tech.
London-based Noetica’s ‘Live Person Detection’ blends real and automated voices, and uses AI to enable outbound contact centres to automatically detecting answering machines and voicemail.
When a live person is detected the call is automatically routed to the same agent whose voice was used by the AI segment of the call.
"As Britain looks to expand its international trading relationships, as it plans to depart the European Union, small innovative companies such as Noetica are taking the early initiative," said Founder and CEO of Noetica, Danny Singer.
"This US Patent marks a major step forward in our plans to expand Noetica’s presence in the large and vibrant North American contact centre market."
Posted by Veronica Silva Cusi, news correspondent
Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys™, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys™ is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
Published: Friday, May 17, 2019
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
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