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News : Aiful Selects Fico for Automated Collections
Kyoto-shi, Japan, Sept 14, 2015 -- Together with its client Aiful Corporation (TYO: 8515), one of Japanese consumer finance company, Fico (NYSE:FICO) is bringing benefits of automated, analytics-based customer engagement to Japan.
Aiful has implemented FICO(R) Customer Communication Services to improve its customers’ experience and reduce collection costs. The solution delivers intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. Based on these results, the Kyoto-based lender plans to extend its use of the solution to its subsidiaries.
Shinichiro Okuyama, executive officer at Aiful, said, "Aiful Corporation’s strategy is to adapt global best practices in automated debt collection to align with Japanese cultural and business norms. Working with FICO, we have been able to leverage automated contact technology to match the results that a human caller can achieve, yet at a lower cost, while ensuring customer experience is excellent and compliant with Japanese collection legislation."
Posted by Veronica Silva Cusi, news correspondent
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About Aiful Corporation:
AIFUL Corporation is one of the largest Japanese consumer finance companies. The company is based in Kyoto and has annual profits of close to ¥100 billion on over ¥2 trillion worth of loans.
FICO is a software company based in San Jose, California and founded by Bill Fair and Earl Isaac in 1956. Its FICO score, a measure of consumer credit risk, has become a fixture of consumer lending in the United States.
Published: Thursday, September 17, 2015