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News : AIIMS-Bhopal Releases 24x7 Helpline For Child Cancer

#contactcenterworld

Bhopal (Madhya Pradesh), India, Feb, 2024 - AIIMS-Bhopal released 24x7 helpline no. - 8370001226 to provide any type of information about childhood cancer on International Childhood Cancer Day celebrated at AIIMS Bhopal. Pediatric department of AIIMS has registered about 700 children with cancer. Currently, about 120 children are undergoing months long therapies and more than 80 children have successfully completed the treatment.

It is a global collaborative campaign to raise awareness about childhood cancer, and to express support for children and adolescents with cancer, the survivors and their families.

AIIMS Bhopal. Prof. (Dr) Ajai Singh, Executive Director AIIMS Bhopal inaugurated a 24x7 helpline no. - 8370001226 to provide any type of information about child cancer required by people of Madhya Pradesh and adjoining regions of central India. It will also felicitate to find out nearest treating centre as per mapping available with Indian Pediatric Hematology Oncology Group (InPHOG) and Cankids-KidsCan.

He also launched "We Can Together" a childhood cancer parent’s mentorship program by parents of the survivors of childhood cancer. Department of Happiness, AIIMS Bhopal agreed to take this concept forward in future. He also sensitized Pediatric Department to involve more and more parents to increase the scope of work for this group.

According to Pediatric Haematologist Oncologist Dr Narendra Chaudhary, "We Can Together" group will guide the new patient’s parents to accept the bad news, understand the options courageously and to decide about their treatment appropriately after discussion with the treating team. This effort will likely to decrease the refusal to diagnose, refusal to treat and abandonment of the treatment which are the biggest reasons for the poorer outcomes of highly curable childhood cancers in India.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.freepressjournal.in


Today's Tip of the Day - Listening To The Customer Experience

Read today's tip or listen to it on podcast.

Published: Tuesday, February 20, 2024

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2024 Buyers Guide Remote Agent Solutions

 
1.) 
Amtelco

Web Agent
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

2.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

3.) 
MFE International

Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

4.) 
Vads

VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.

5.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

6.) 
Yoummday

yoummday stands for “you made my day” and is one of the fastest-growing technology companies in Europe. The yoummday platform combines a comprehensive modular workforce management software with over 11,000 quality-assured, self-employed customer service professionals from 70 countries speaking more than languages registered to handle sales and customer service interactions for businesses of all sizes. Central to yoummday’s success is its AI-powered integration, enhancing operational efficiency for companies and their remote workforce management.

As a marketplace for 360-degree customer services, the platform differs significantly from traditional outsourcing processes. Clients benefit fro...
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