#contactcenterworld, @tcn
St. George, UT, USA, Dec, 2020 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, celebrates the success of serving the AIM Media companies.
AIM MEDIA companies include AIM Media Texas, LLC, AIM Media Indiana, LLC, and AIM Media Midwest, LLC. Collectively they publish 28 daily newspapers, several weeklies, and other media-related businesses in four states. The organization has selected TCN to provide Interactive Voice Response (IVR) and Agent Gateway solutions to improve customer self-service and call center efficiency.
"TCN has gone above and beyond in customizing a widespread and state-of-the-art IVR system for our company," says Robert Levrier, Audience Development Director at AIM. "We strive to provide our audiences with high-quality journalism and excellent services. We believe that the customer service experience should be a smooth and easy process for our readers. TCN’s technology allows us to serve all our subscribers in communities across the United States quickly and accurately, in order to achieve our goals!"
When the AIM Media companies were faced with the challenges of COVID-19, they quickly recognized a need for an IVR system. The media company turned to TCN for solutions. TCN’s automated IVR solution provides opportunities for AIM customers to use self-serve options to customize subscription preferences, make payments, and so much more. AIM is also leveraging TCN’s Agent Gateway platform to connect subscriber calls to customer agents. This streamlining of call center functions will allow for quick resolutions and improve AIM’s customer satisfaction rates.
"TCN is excited to be working with the AIM Media companies and providing them with top-of-the-line service and features," says Tony Ort, Director of Media Partnerships at TCN. "With TCN software, a subscriber can easily navigate through the IVR to talk with a representative or get the information they need. TCN software has so much to offer the newspaper industry, and we look forward to continuing our relationship with AIM Media group of companies."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tcn.com
About TCN:
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers.
A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
Published: Thursday, December 3, 2020
| 2.) |  Branches Combines knowledge management with call support as continue improvement. |
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