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News : Air Canada Furloughs Call Center Workers in Tampa

#contactcenterworld

Tampa, FL, USA, May 27, 2020 -- As the travel industry undergoes turmoil due to the coronavirus pandemic, Canadian air service for Tampa remains on hold.

That cease in operations has caused Air Canada to notify the Florida Department of Economic Opportunity that it is furloughing 70 workers at its Tampa call center. Some employees are represented by a union and will have an off-duty status without pay.

The center, at 1410 N. Westshore Blvd. Suite 700, will start the temporary furlough process in July 1 through Sept. 1.

"It should be noted that these actions will continue indefinitely but are intended to be temporary and not less than six months," Yasmine Francois, manager of employee services in the U.S., wrote in the May 15 letter.

Francois was not immediately available for comment.

The letter was sent to the DEO, CareerSource Tampa Bay, Tampa Mayor Jane Castor and Hillsborough County Commissioner Chairman Les Miller.

The action is directly related to orders put in place to help stop the spread of Covid-19.

Canada is the area's largest market for international passengers. It's not just driven by leisure travelers as many Canadians own property here, Tampa International Airport executives have previously said.

Canadian service airline such as Sunwing Airlines and Swoop, a subsidiary of WestJet, have ceased operations in the Tampa Bay area due to the pandemic.

Last year, Air Canada earned $1.4 billion in profits on $19.1 billion in revenues. Covid-19 cost the airline to lose $1.05 billion in the first quarter ended March 31. Forecasts show that it would take more than three years for the company to recover from the current crisis, The Globe and Mail reported.

A spokeswoman for the Tampa airport said it doesn't appear international service will be returning anytime soon.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bizjournals.com


About Air Canada:
Company LogoAir Canada is Canada's largest domestic and international full-service airline providing scheduled and charter air transportation for passengers and cargo to more than 175 destinations on five continents. Canada's flag carrier is the 15th largest commercial airline in the world and serves 33 million customers annually. Air Canada is a founding member of Star Alliance.
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Today's Tip of the Day - Personalization

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Published: Thursday, May 28, 2020

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160
 

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