Toronto, ON Feb, 2019 -- Ada, a Toronto-based AI customer engagement platform, announced its partnership with AirAsia. In only one month, AirAsia used Ada to build the AirAsia Virtual Allstar – 24/7 customer self-service that officially launches in eight languages across the airline’s website and app.
The AirAsia Virtual Allstar is part of the airline’s strategy to create more efficient and satisfying customer experiences with elevated personalization. With Ada, AirAsia’s guests can use their virtual assistant to access real-time flight updates, update account information, and change a booking – all without the need for a live agent.
AirAsia Deputy Group CEO (Digital, Transformation and Corporate Services) Aireen Omar said, "We are always working to enhance our guest experience and we are pleased to work with Ada to introduce the AirAsia Virtual Allstar or simply AVA to our guests."
"As the automation partner selected to lead AirAsia, we are working with the airline as it evolves its support strategy to meet, and exceed, customer expectations," said Mike Murchison, CEO and co-founder of Ada. "Our technology uniquely positions us to support AirAsia in scaling automated customer experiences with the same high degree of empathy and customization expected from their agents."
Guests can access instant support on AirAsia’s website and app, which is available in English, Bahasa Malaysia, Bahasa Indonesia, Thai, Vietnamese, Chinese (Simplified and Traditional) and Korean.
Ada builds a leading AI-powered platform that automates millions of customer conversations per month for enterprise businesses around the world. Using the power of machine learning, Ada enables 24/7 multilingual customer service that saves time, reduces cost and improves the customer experience.
About Air Asia:
AirAsia Berhad is a Malaysian low-cost airline headquartered in Kuala Lumpur, Malaysia. It has been named as the world's best low-cost airline, and a pioneer of low-cost travel in Asia.
Published: Saturday, February 9, 2019
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