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News : Aircall Leverages TelcoBridges ProSBC on AWS to Expand the “Phone System for Modern Business”

#contactcenterworld, @TelcoBridges, @aircall

Montreal, QC, Canada, Dec 16, 2019 -- TelcoBridges announced that Paris-based cloud solutions provider Aircall has selected TelcoBridges’ ProSBC on AWS for the worldwide deployment of its contact-center-as-a-service (CCaaS) solution, known as "The Phone System for Modern Business."

Aircall’s CCaaS solution integrates voice services with CRM tools such as Salesforce, HubSpot, Zendesk and others. 

Aircall’s solution is currently deployed by users in 40 different markets around the globe. Each time they enter a new market, they work with local service providers to supply their international customers with local numbers. Every time they add a new provider through SIP, they must "standardize" the traffic so that it can be properly delivered to their application.


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To accomplish this, Aircall selected TelcoBridges’ ProSBC on AWS for worldwide deployment. ProSBC is being used to normalize inbound and outbound traffic, and to pass traffic on to multiple data centers around the globe. 

"Now in full production, the subscription-based virtualized ProSBC scales easily alongside Aircall’s growing international user-base, and it makes it easy for Aircall to work with multiple carriers for inbound and outbound traffic," said TelcoBridges’ Chief Marketing Officer Alan Percy. "ProSBC provides the hooks that Aircall’s engineers need to exploit their rich analytics and voice quality performance metrics, and ProSBC plays a role in helping to ensure that the Phone-System-for-Modern-Business sounds perfect in any market around the globe."

"ProSBC provides the functionality we need, and it’s been very reliable," says Aircall engineer and co-founder Pierre-Baptiste Béchu. "The subscription and scalable nature of ProSBC fits our business model perfectly, and we think it’s just what we need to expand our business around the globe and continue to satisfy our customers."

#contactcenterworld, @TelcoBridges, @aircall

Posted by Veronica Silva Cusi, news correspondent
Source: TelcoBridges


About TelcoBridges:
Company LogoTelcoBridges designs and manufacture of carrier-grade Session Border Controllers and VoIP media gateways which bridge telco operators. TelcoBridges and their accredited partners (consisting of valued-added resellers, system integrators, and solution developers) have deployed VoIP media gateway solutions, with remote or onsite installation, as well as personalized 24/7 support in more than 100 countries worldwide. TelcoBridges' brands include: Tsbc™ (session border controllers) Tmedia™ (VoIP media gateways), Tsig™ (signaling gateways), Ttrans™ (transcoding gateways), Tdev™ (development platform) and Tmonitor™ (real-time network monitoring equipment).
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About aircall:
Company LogoCloud-based phone system and call center software solution. Instant set-up. Integrates with your favourite CRM and Helpdesk. No hardware, no deskphone.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Wednesday, December 18, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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