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News : Aircall Leverages TelcoBridges ProSBC on AWS to Expand the “Phone System for Modern Business”

#contactcenterworld, @TelcoBridges, @aircall

Montreal, QC, Canada, Dec 16, 2019 -- TelcoBridges announced that Paris-based cloud solutions provider Aircall has selected TelcoBridges’ ProSBC on AWS for the worldwide deployment of its contact-center-as-a-service (CCaaS) solution, known as "The Phone System for Modern Business."

Aircall’s CCaaS solution integrates voice services with CRM tools such as Salesforce, HubSpot, Zendesk and others. 

Aircall’s solution is currently deployed by users in 40 different markets around the globe. Each time they enter a new market, they work with local service providers to supply their international customers with local numbers. Every time they add a new provider through SIP, they must "standardize" the traffic so that it can be properly delivered to their application.

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To accomplish this, Aircall selected TelcoBridges’ ProSBC on AWS for worldwide deployment. ProSBC is being used to normalize inbound and outbound traffic, and to pass traffic on to multiple data centers around the globe. 

"Now in full production, the subscription-based virtualized ProSBC scales easily alongside Aircall’s growing international user-base, and it makes it easy for Aircall to work with multiple carriers for inbound and outbound traffic," said TelcoBridges’ Chief Marketing Officer Alan Percy. "ProSBC provides the hooks that Aircall’s engineers need to exploit their rich analytics and voice quality performance metrics, and ProSBC plays a role in helping to ensure that the Phone-System-for-Modern-Business sounds perfect in any market around the globe."

"ProSBC provides the functionality we need, and it’s been very reliable," says Aircall engineer and co-founder Pierre-Baptiste Béchu. "The subscription and scalable nature of ProSBC fits our business model perfectly, and we think it’s just what we need to expand our business around the globe and continue to satisfy our customers."

#contactcenterworld, @TelcoBridges, @aircall

Posted by Veronica Silva Cusi, news correspondent
Source: TelcoBridges


About TelcoBridges:
Company LogoTelcoBridges designs and manufacture of carrier grade, high performance, and high-density Session Border Controllers and VoIP media gateways which bridge telco operators. TelcoBridges and their accredited partners (consisting of valued-added resellers, system integrators, and solution developers) have deployed VoIP media gateway solutions, with remote or onsite installation, as well as personalized 24/7 support in more than 100 countries worldwide. TelcoBridges' brands include: Tsbc™ (session border controllers) Tmedia™ (VoIP media gateways), Tsig™ (signaling gateways), Ttrans™ (transcoding gateways), Tdev™ (development platform) and Tmonitor™ (real-time network monitoring equipment).
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About aircall:
Company LogoCloud-based phone system and call center software solution. Instant set-up. Integrates with your favourite CRM and Helpdesk. No hardware, no deskphone.
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Today's Tip of the Day - Motivating Agents With No Money!

Read today's tip or listen to it on podcast.

Published: Wednesday, December 18, 2019

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
 
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