Montreal, QC, Canada, Dec 16, 2019 -- TelcoBridges announced that Paris-based cloud solutions provider Aircall has selected TelcoBridges’ ProSBC on AWS for the worldwide deployment of its contact-center-as-a-service (CCaaS) solution, known as "The Phone System for Modern Business."
Aircall’s CCaaS solution integrates voice services with CRM tools such as Salesforce, HubSpot, Zendesk and others.
Aircall’s solution is currently deployed by users in 40 different markets around the globe. Each time they enter a new market, they work with local service providers to supply their international customers with local numbers. Every time they add a new provider through SIP, they must "standardize" the traffic so that it can be properly delivered to their application.
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To accomplish this, Aircall selected TelcoBridges’ ProSBC on AWS for worldwide deployment. ProSBC is being used to normalize inbound and outbound traffic, and to pass traffic on to multiple data centers around the globe.
"Now in full production, the subscription-based virtualized ProSBC scales easily alongside Aircall’s growing international user-base, and it makes it easy for Aircall to work with multiple carriers for inbound and outbound traffic," said TelcoBridges’ Chief Marketing Officer Alan Percy. "ProSBC provides the hooks that Aircall’s engineers need to exploit their rich analytics and voice quality performance metrics, and ProSBC plays a role in helping to ensure that the Phone-System-for-Modern-Business sounds perfect in any market around the globe."
"ProSBC provides the functionality we need, and it’s been very reliable," says Aircall engineer and co-founder Pierre-Baptiste Béchu. "The subscription and scalable nature of ProSBC fits our business model perfectly, and we think it’s just what we need to expand our business around the globe and continue to satisfy our customers."
Posted by Veronica Silva Cusi, news correspondent
TelcoBridges designs and manufacture of carrier-grade Session Border Controllers and VoIP media gateways which bridge telco operators. TelcoBridges and their accredited partners (consisting of valued-added resellers, system integrators, and solution developers) have deployed VoIP media gateway solutions, with remote or onsite installation, as well as personalized 24/7 support in more than 100 countries worldwide. TelcoBridges' brands include: Tsbc™ (session border controllers) Tmedia™ (VoIP media gateways), Tsig™ (signaling gateways), Ttrans™ (transcoding gateways), Tdev™ (development platform) and Tmonitor™ (real-time network monitoring equipment).
Cloud-based phone system and call center software solution. Instant set-up. Integrates with your favourite CRM and Helpdesk. No hardware, no deskphone.
Published: Wednesday, December 18, 2019
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