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News : AirDroid Business Introduces Remote Support for Business to Empower Customer Service Teams

#contactcenterworld

San Francisco, CA, JUNE 3, 2020 -- Sand Studio, a mobile device management (MDM) solution provider, announced the release of a brand new remote support solution for business users, enabling a new and efficient way for customer support staff to solve both software and hardware issues using one unified application. The solution features augmented reality (AR) camera capability, allowing the customer support team to view what the client is seeing through the device’s camera to solve issues with equipment or physical objects. With intuitive screen sharing and robust communication tools, support staff can deal with any software issue on the device more efficiently.

"With our new Remote Support product, end-users can receive fast and secure support with less required steps," said Anson Shiong, CEO of Sand Studio. "Instead of the traditional and agonizing way to solve issues through phone support without actually seeing what’s happening on the screen, this new solution will make the entire experience much more pleasant for both sides. The result is greater customer satisfaction scores and lots of valuable time saved for the customer support team."

#contactcenterworld


About AirDroid:
Company LogoAbout Sand StudioAs a pioneer in mobile device management with AirDroid being its flagship product since 2011, Sand Studio is dedicated to creating innovative solutions specifically for Android device management. With over 50 million downloads, AirDroid has been the most popular among individuals looking for easy ways to remotely manage their Android devices. Leveraging its innovation serving individual users, AirDroid Business extends the advanced technology to its enterprise customers. AirDroid Business is an easy-to-use mobile device management solution for businesses of all kinds, which fuses strategic and tactical smarts, delivering vibrancy to every business owner and IT professional managing Android devices on various remote sites. 
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, June 5, 2020

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2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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