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News : AirDroid Business Introduces Remote Support for Business to Empower Customer Service Teams

#contactcenterworld

San Francisco, CA, JUNE 3, 2020 -- Sand Studio, a mobile device management (MDM) solution provider, announced the release of a brand new remote support solution for business users, enabling a new and efficient way for customer support staff to solve both software and hardware issues using one unified application. The solution features augmented reality (AR) camera capability, allowing the customer support team to view what the client is seeing through the device’s camera to solve issues with equipment or physical objects. With intuitive screen sharing and robust communication tools, support staff can deal with any software issue on the device more efficiently.

"With our new Remote Support product, end-users can receive fast and secure support with less required steps," said Anson Shiong, CEO of Sand Studio. "Instead of the traditional and agonizing way to solve issues through phone support without actually seeing what’s happening on the screen, this new solution will make the entire experience much more pleasant for both sides. The result is greater customer satisfaction scores and lots of valuable time saved for the customer support team."

#contactcenterworld


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2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

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About AirDroid:
Company LogoAbout Sand StudioAs a pioneer in mobile device management with AirDroid being its flagship product since 2011, Sand Studio is dedicated to creating innovative solutions specifically for Android device management. With over 50 million downloads, AirDroid has been the most popular among individuals looking for easy ways to remotely manage their Android devices. Leveraging its innovation serving individual users, AirDroid Business extends the advanced technology to its enterprise customers. AirDroid Business is an easy-to-use mobile device management solution for businesses of all kinds, which fuses strategic and tactical smarts, delivering vibrancy to every business owner and IT professional managing Android devices on various remote sites. 
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Friday, June 5, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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