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News : AireSpring Appoints 20-Year TPx Executive as Director of Service Assurance

#contactcenterworld, @airespring

Los Angeles, CA, USA, Jan 23, 2019 -- AireSpring, a Managed Services Provider of Cloud Communications and Managed Connectivity Solutions, announced that it has appointed Greg Haines, a 20-year TPx executive, as its new Director of Service Assurance. Managing a team comprised of both Customer Care and Repair technicians, Mr. Haines will focus on fulfilling AireSpring’s commitment to partner support while ensuring that customers enjoy the full benefit of AireSpring’s service.

Mr. Haines joins AireSpring following 20 years at TPx where he worked most recently as Senior Director, Reliability and Repair Operations Center, Premier and Wholesale, overseeing service installations and agent relations. During this period, he was involved in migrating newly acquired customers gained through multiple TPx acquisitions. He was instrumental in developing a one-stop repair shop for the TPx hosted PBX solution. Mr. Haines began his career in telecom during his military service with the US Army, then worked for TCG in Dallas as a Field Operations Supervisor until their acquisition by AT&T. He was then recruited to join TelePacific—later renamed TPx—in Los Angeles.

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"We are very happy to welcome Greg as our new Director of Service Assurance," said Darren Sandford, Senior Vice President of Operations for AireSpring. "We are committed to the long-term relationships we build with partners and their customers. Greg’s vast experience in managing complex technical installations and effectively leading broadly based teams of professionals will add tremendously to our record of success during this next period of growth for AireSpring."

Combining his knowledge of the AireSpring suite of products, together with the channel partner experience and the customer perspective, Mr. Haines will work to keep his team up-to-date on new technologies and the most current training opportunities.

#contactcenterworld, @airespring

Posted by Veronica Silva Cusi, news correspondent

About AireSpring:
Company LogoAireSpring is the fastest growing independently owned telecom and cloud provider in the United States. Offering Voice, Data, MPLS, Cloud Hosted IP PBX, Conferencing, SIP Trunking and managed services, AireSpring is a true leader of next-gen telecommunications.
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