New York, NY, USA, Jan, 2023 -- Airmeez announced they will be working with SoundHound AI, Inc. (Nasdaq: SOUN) technology to bring a seamless conversational AI experience to software-as-a-service intelligent virtual assistant, notification and customer engagement solutions.
Intelligent Virtual Assistants (IVAs) are AI-powered assistants that achieve the purpose of interactions while generating personalized responses by combining analytics and cognitive computing based on individual customer information, past conversations, and location.
SoundHound's voice AI will now be deployed through Airmeez offerings, which include a customer communications platform as a service for building custom IVA, notification and other communication solutions using a no-code drag-and-drop design tool.
This voice-enablement will allow callers to interact with Airmeez applications, providing accuracy of intent detection, convenience and cost savings in healthcare, government, education and other markets.
Posted by Veronica Silva Cusi, news correspondent
AIRMEEZ is a customer engagement platform as a service, named for the Greek God of Communication. We handle all communication needs with both inbound and outbound engagement requirements. Airmeez delivers a conversational experience for automated interactions as well as transfer to a live agent or chat agent when required. Airmeez is trusted by companies and governments around the world, including the Federal Government, the Province of Manitoba, Giant Eagle, Maersk Drilling, Ziply, The USCG and The State of Mississippi.
SoundHound’s independent voice AI platform connects people to brands through customized conversational experiences that voice-enable products, services, and apps while giving companies access to their valuable data and analytics for greater control and brand ownership of the customer experience.
Published: Monday, January 30, 2023
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