New Delhi, India, Feb, 2023 - Bharti Airtel, an Indian telecommunications service provider, announced that it has built an AI-based solution, in collaboration with NVIDIA which will improve the overall customer experience for all in-bound calls to its contact center.
Airtel runs automated speech recognition algorithm on its calls coming into its contact centers. This helps Airtel identify areas of improvement for the agent when they interact with the consumers, leading to better customer experience.
The technology that enables this is automated speech recognition. In order to develop this specialized speech application, Airtel leveraged the NVIDIANeMo conversational AI toolkit and NVIDIA Triton Inference Server, a multi-framework inference serving software, supported in the NVIDIA AI Enterprise software suite.
Speaking about the engagement, Adarsh Nair, CEO of Airtel Digital, said: "We are thrilled to be working with NVIDIA to build cutting-edge solutions that allow us to serve our customers better. AI has the potential to revolutionize the way we do business, and we are confident that this shall help us push the boundaries of innovation in the industry."
"AI-powered speech analytics is helping human agents improve customer service and satisfaction," said Vishal Dhupar, Managing Director of South Asia at NVIDIA. "With NVIDIA AI software, Airtel is boosting call center operations while growing efficiency and saving costs."
Posted by Veronica Silva Cusi, news correspondent
Bharti Enterprises is an Indian business conglomerate headquartered in New Delhi, India. It was founded in 1976 by Sunil Bharti Mittal and it operates in 20 countries across Asia and Africa.
Published: Monday, February 27, 2023
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