News : Airtel Invests to Improve Service
Lusaka, Zambia, Jan 24, 2016 -- Airtel Zambia is currently upgrading its network infrastructure across the country.
Airtel Networks director, Abhishek Budhawani said the firm was doing everything possible to improve service delivery.
"We are investing $48 million to upgrade our infrastructure countrywide, the installation of fibre network in Kasama and Ndola to Solwezi is almost complete and that will improve service delivery," Mr Budhawani said.
Mr Budhawani said the power situation in the country had affected service provision but that the company was investing another $30 million to procure and install generators to improve power supply.
"The power situation in the country has affected operations, because prolonged load-shedding means our generators get over-loaded, which in the process affect network operations. That is why we want to increase power output by installing more generators," he said.
Earlier, at Airtel Petroda house call centre on Great North Road, a member of the committee, Request Muntanga expressed dissatisfaction with network interruptions.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Mr Muntanga questioned why there were network interruptions and why Zambia was the most expensive country in terms of calling and browsing Internet.
In response, Airtel customer service director Humphrey Chola said that the charges were dependent on a lot of factors.
"There are a lot factors. Some are the cost of imports in terms of technology looking at the currency fluctuations, network deployment, especially in the rural areas where people live, and the type of gadgets customers use to communicate," Mr Chola said.
He said the cost of transaction was so huge, especially that for Internet because Google was in the United States of America and it cost money to transact.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Front Line Input
More Editorial From Airtel
Published: Tuesday, January 26, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...