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News : Airtel Unveils Plan to Launch Digital Offerings

#contactcenterworld

New Delhi, India, July 11, 2017 -- Bharti Airtel, will be investing over three years in the launch of various digital offerings even as the telco gears up to launch Voice over LTE (VoLTE) across the country by the end of this year.

Airtel has announced a few initiatives like allowing postpaid customers to carry forward their unused data to the next billing cycle, pooling of postpaid plan within a family and providing protection for smartphones against damage.

Gopal Vittal, managing director and chief executive, India and South Asia, Bharti Airtel, said VoLTE trials are on in five cities and the company will be "able to take VoLTE" everywhere in the country by the end of this year.

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The company, which is scrambling ever since Mukesh Ambani-owned Reliance Jio entered telecom last year, is boosting its offerings to retain customers and improve experience.

As part of Project Next, Airtel will improve its in-store experience by redesigning over 2,500 stores across the country. The company's two next-gen stores are already live in Gurugram.

"This is the first step towards transforming Airtel into a digital services provider. Over the next three years, we are planning to invest Rs 2,000 crore in Project Next to upgrade our touch points and services," Vittal said.

The company also unveiled a new version of MyAirtel app, allowing customers to change plans, get real-time notifications, and others.

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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.business-standard.com


About Bharti:
Company LogoBharti Enterprises is an Indian business conglomerate headquartered in New Delhi, India. It was founded in 1976 by Sunil Bharti Mittal and it operates in 20 countries across Asia and Africa.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Wednesday, July 12, 2017

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2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 
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