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News : AIS Fires Employee for Selling Customer Phone Records
Bangkok, Thailand, Sept 13, 2016 -- An employee at mobile phone provider Advanced Info Service (AIS) has been caught selling a customer's phone records.
The private and personal information included the customer's locations when making phone calls and records of incoming and outgoing phone calls.
The AIS employee was promptly fired for misconduct on Tuesday.
The national telecom regulator, the National Broadcasting and Telecommunications Commission (NBTC), however, thinks that AIS management deserve punishment as well for allowing such data leakage.
AIS senior vice-president Wilai Kiangpradoo confirmed the employee dismissal.
The vice president said the data leakage violated the company's policy on customer privacy and safety.
The company was also taking legal action against the staff member.
"The company has not found out the motivation of the staffer and is waiting for the results of the police investigation," she said.
The shocked customer complained on the popular pantip.com community website on Monday.
She claimed that she received an Excel file containing the phone logs -- incoming and outgoing call numbers, and locations of the phone number she subscribed for her husband.
The victim also claimed that the employee had done this sort of thing for kickbacks for at least 2-3 years and that she was not the only victim.
Earlier, the victim said she had contacted the AIS call centre and its branch but did not receive proper help.
The customer whose data was leaked by a phone company employee should file a complaint with the commission's office, suggested Takorn Tantasith, secretary-general of the NBTC.
The NBTC commission has a regulation requiring every telecommunications operator to protect customers' personal data.
An operator violating the regulation is liable to imprisonment of up to five years.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, September 19, 2016