News : AIS Ramps Up Call Center with Self-service System
Bangkok, Thailand July 8, 2016 -- Advanced Info Service (AIS) in Thailand has upgraded its customer contact center system to deliver a consistent, enhanced and personalized customer experience for its growing subscriber base.
Leveraging Avaya’s Self-Service solution, Advanced Contact Center (ACC), representing AIS Call Center ACC, has streamlined customer care, enhanced personalized live agent support and reduced operational costs at its contact centers located in Bangkok and Korat, Thailand.
ACC saw the digital transformation of its contact center as a critical enabler in the new economy. The new Self Service system from Avaya will ensure a consistent customer experience for AIS’s calls it receives through its contact centers every month.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where The System Breaks Down
More Editorial From ADVANCED INFO SERVICE PLC
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, July 11, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...