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News : AIS Ramps Up Call Center with Self-service System
Bangkok, Thailand July 8, 2016 -- Advanced Info Service (AIS) in Thailand has upgraded its customer contact center system to deliver a consistent, enhanced and personalized customer experience for its growing subscriber base.
Leveraging Avaya’s Self-Service solution, Advanced Contact Center (ACC), representing AIS Call Center ACC, has streamlined customer care, enhanced personalized live agent support and reduced operational costs at its contact centers located in Bangkok and Korat, Thailand.
ACC saw the digital transformation of its contact center as a critical enabler in the new economy. The new Self Service system from Avaya will ensure a consistent customer experience for AIS’s calls it receives through its contact centers every month.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From ADVANCED INFO SERVICE PLC
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, July 11, 2016