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News : Ajman Contact Center to Service Ajman Pay Customers

#contactcenterworld

Ajman, UAE, Feb 18, 2020 -- Smart Cube, the technical partner and creator of the Ajman Pay system, has signed an agreement with Ajman Contact Center, to provide Ajman Pay customers technical support, attend to their queries, gather customer suggestions and resolve technical issues customers may face while paying for their services through Ajman Pay.

Under this agreement, Ajman Contact Center will manage and address all inquiries, complaints and suggestions from the customers of Ajman Pay in a timely and efficient manner through the call center’s number.

The agreement was signed by Zubair Al Gunaidi, Director of Ajman Contact Center, and Mohammed Al Falasi, Director General of Smart Cube in the presence of His Excellency Marwan Ahmed Al Ali, Director General of Ajman’s Department of Finance.

Meanwhile, His Excellency Marwan Ahmed Al Ali, Director General of Ajman’s Department of Finance said: "In line with the directives of our wise leadership, we consider the happiness of customers as our top priority. This partnership is an important step to ensure that customers of Ajman Pay are served with quality as they will get quick and effective technical support, as well as answers to their inquiries about the payment channels and options that Ajman Pay offers."

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Moreover, Zubair Al Junaidi, Director of Ajman Contact Center, said: "Our collaboration with Smart Cube is a pivotal step to facilitate the process of inquiring, raising complaints and suggestions or even reports. We are proud to partner with Smart Cube, and other government departments in Ajman which are always keen on providing the best services to their customers."

He further added: "Our objective is to provide customers of the Government of Ajman with an exceptional experience whenever they desire to complete transactions at any government department in the emirate. Now, Ajman Pay’s customers can forward their inquiries, complaints, and suggestions to the Ajman Contact Center who in turn will cooperate and address the customers in less than 48 hours."

Al Junaidi also appreciated H.E. Dr. Saeed Saif Al Matroushi, Secretary-General of Ajman’s Executive Council for his continuous efforts and supervision on Ajman Contact Center, to turn our wise leadership’s vision into reality. He further thanked H.E. Marwan Ahmed Al Ali, Director General of Ajman’s Department of Finance, for his contribution towards this successful partnership.

Mohammed Al Falasi, Director General of Smart Cube, said: "This partnership with Ajman Contact Center aims at improving the quality of services provided to the public. As the technical partner who developed Ajman Pay’s systems, we are pleased to work with Ajman Contact Center who will meet the needs of Ajman Pay’s customers. We seek to provide all means of convenience that facilitate the process of completing payment transactions for Ajman Pay’s customers. The vital role of this agreement is to immediately assist the customers."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com


About Ajman Pay:
Ajman Pay is a smart digital payment portal launched by the Department of Finance in Ajman and designed to keep up with the latest technologies in the areas of payment and government revenue control securely and speedily. Ajman Pay, developed in conformity with international standards, aims to provide multiple payment channels and options that will enable customers to pay government fees in Ajman with ease. The digital wallet of Ajman Pay is the first to connect with the UAE Pass, the national digital identity and digital signature solution in the country.
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Published: Thursday, February 20, 2020

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2020 Buyers Guide IVR

 
1.) 
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Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
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