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News : Ajman Launches Call Centre For All Government Entities
Ajman, United Araba Emirates, Feb 15, 2016 -- The Ajman government launched a call centre (Sanad) to serve all government bodies under one roof to provide all kind of services for the clients. The centre established under instructions of His Highness Shaikh Humaid bin Rashid Al Nuaimi, Member of the Supreme Council and Ruler of Ajman, is located in Masfoot.
The centre aims at increasing the communication channels with the public, receiving suggestions and complaints of the clients, ensuring the governmental services quality, promoting the unified governmental identity, in addition to recruiting all the national cadres.
The services' mechanism depends on receiving the customers' reports, complaints or service requests while the employees play an important role as they refer back to the concerned government authorities for the service requested by the client. This helps the client avoid the routine search and referral rounds with the aforementioned authorities.
Ajman call centre commenced Phase I by signing service quality standards agreements with the local authorities. Some crucial agreements inked are: Lands and Prop erties Circuit, Financial Circuit, Tourism Development Circuit, Organisational real estate Foundation and Ajman Free Zone.
"We are now cooperating with five government bodies while seeking to expand the services so as to include all the other local circuits and organisations within the coming phase, and looking forward to dealing with the private sector in the future. Customers may reach the call centre at 80070," said Hamad Elmahmoud, head of the Projects' Management Office.
Elmahmoud said: "Ajman's government is working right now for providing all the relevant information and data in a very efficient and accurate way, knowing that they are working as a team pursuant to the international standards.
He said that the call centre aims to implement numerous processe for developing the performance and PR management. On his part, Zubire Elgenedy, Director of Ajman call centre, emphasises that the centre is examining the employees accurateness concerning dealing with the client on account of delivering a very developed level of transparency.
Elgenedy lauded the cooperation between the centre and the governmental bodies employees owing to their quick response so as to obtain the required information and complete this phase, praising the exerted effort.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, February 16, 2016