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News : Akkadian Labs Announces Cisco UCCE Support for Provisioning Manager

#contactcenterworld, @akkadianlabs, @Cisco

New York, NY, USA, Aug 2, 2022 -- Akkadian Labs, developer of a unified communications (UC) provisioning automation solution for enterprises and MSPs, now supports Cisco Unified Contact Center Enterprise (UCCE). Building on their longstanding support of Cisco Contact Center products, Akkadian is pleased to announce that UCCE customers can now access all the benefits of the Akkadian Provisioning Manager solution.

Large contact centers have unique challenges when it comes to user provisioning. They must account for high turnover, agent skilling and location. Traditionally, provisioning a user in the Cisco UCCE environment has been a manual process that is subject to errors and inconsistencies. With this new support, provisioning in large contact centers can be automated with flexible job templates that meet the challenges of enterprise-scale contact centers (the Unified Contact Center Management Portal is not required).

"We’re proud to announce this new integration, which we believe is the first of its kind on the market," says Tom Bamert, Chief Product Officer of Akkadian Labs. "Akkadian Provisioning Manager simplifies the provisioning process for large contact centers and achieves a powerful ROI by streamlining repetitive manual tasks."

#contactcenterworld, @akkadianlabs, @Cisco

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

About Akkadian Labs:
Company LogoAkkadian Labs, a Cisco Preferred Solution Partner, develops software to simplify Cisco Collaboration administration. Our unified communications solutions include tools for automated provisioning, consistent site deployment, powerful directories and intuitive consoles. Streamline processes and maximize ROI across multiple UC servers, clusters and applications. Technology is complex. We make it simple.
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About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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Today's Tip of the Day - Quality Of Service

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Published: Wednesday, August 3, 2022

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