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News : Al Ansari Deploys Ameyo Contact Center Technology
Gurgaon, January 11, 2016 -- Ameyo, a contact center technology and service provider is delighted to announce that Al Ansari Exchange has deployed its customer support services to meet its growing customer demands.
Al Ansari have always maintained the benchmark in services by continually deploying upgraded technology, expanding branch network. Al Ansari Exchange was not satisfied with their existing process as they were facing issues in achieving call targets and at the same time did not have any visibility of agent's performance. Lack of automation and reporting capabilities forced them to search for a solution that could cater to their growing contact center needs.
"One of the main priorities for us at Al Ansari Exchange, is to deliver efficient and quality service to all our customers. Our Call Center has been growing steadily and a system upgrade was key to match our expectations and needs. And this is where the upgrade to CRM solution Ameyo by Drishti-Soft Solutions has been instrumental. We now have full visibility on many indicators including agent performance, customers queries, key reports and much more features that are helping our teams on a daily basis. We always strive to enhance customer experience, and this was an important step towards that direction" commented Al Ansari Exchange.
Posted by Laura Collins, Editorial Management
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Ameyo is an IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
About Al Ansari Exchange:
Al Ansari Exchange is an exchange company in the UAE with the largest branch network started as an offshoot of a flourishing general trading business of the Al Ansari family almost 60 years ago, primarily to meet the foreign exchange and remittance needs of their trading partners and customers, at a time when formal banking was yet to be established in the Country.
Published: Monday, January 11, 2016