News : Al Ansari Exchange Awarded ‘Best Telephone Service Exchange House’
Dec 16, 2014 -- Al Ansari Exchange, a UAE-based foreign exchange and worldwide money transfer company, was named the ‘Best Telephone Service Exchange House’ at the 10th Annual Customer Experience Benchmarking Index’ organized by Ethos Integrated Solutions, a provider in delivering excellence in customer experience across the Middle East, during an award ceremony held recently at Burj Al Arab in Dubai. Al Ansari Exchange was chosen from among the country’s 11 other exchange houses.
Rashed Al Ansari, General Manager, Al Ansari Exchange, said: "Al Ansari Exchange has always made special efforts in delivering service excellence to its customers for an enhanced experience. We have a dedicated state-of-the-art call center run by professionally trained multi-lingual staff, which is constantly monitored to help ensure quality and improvement. This recognition demonstrates the exceptional performance of our call center facilities, made even stronger with our team’s ability to undertand the needs of our customers, respond and address that need and being able to do it reliably and systematically every time. The fact that the study is based on real customer data makes the award all the more significant. Rest assured we remain steadfast in persuing continuous improvements and enhancements to every aspect of our business to ensure customer satisfaction."
The Customer Experience Benchmarking Index measures and compares the customer experience in banks and Exchange Houses in the gulf region. The focus of the research is on the key areas that customers ‘value the most’ and encompasses three major delivery channels – Branches, Call Centers, and Websites.
Posted by Veronica Silva Cusi, news correspondent
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About Al Ansari Exchange:
Al Ansari Exchange is an exchange company in the UAE with the largest branch network started as an offshoot of a flourishing general trading business of the Al Ansari family almost 60 years ago, primarily to meet the foreign exchange and remittance needs of their trading partners and customers, at a time when formal banking was yet to be established in the Country.
About Ethos Integrated Solutions:
A provider of Customer Service Solutions across the Middle East, with the Head Office in Dubai.
Published: Wednesday, December 17, 2014