News : Al Maha Call Centre Receives More Than 12,000 Calls
Muscat, Oman, Oct 8, 2018 -- Al Maha Call Centre has succeeded in achieving a quantum leap in its customer service. Since its launch on July 10, 2017, till October 7, 2018, the centre has received more than 12,000 calls, most of which are focused on customer inquiries about the company's national fuel subsidy cards.
This comes as part of Al Maha's keenness to achieve its goal of excellence in customer service, in order to achieve the overall quality envisaged by the company to serve its customers and to monitor their aspirations for various services provided to them through stations spread throughout the Sultanate.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Al Maha Call Centre is the link between the subscriber and the company to respond to all inquiries, complaints and requests of customers, and to deal with them according to the integrated quality standards to achieve the satisfaction of subscribers.
Al Maha Call Centre aims to help all customers communicate quickly and easily, providing an integrated and modern customer relationship management platform, and to address the cases and messages received from customers. The vision of the centre is to create a single point of contact to access all the services provided by the company in different governorates of the Sultanate.
Suad bint Mohammed Al Abri, Head of Customer Service Department at the Company, said: "Al Maha Call Centre responds to all customer inquiries and opinions about the services and products offered by the company. It is based on the company’s philosophy and keenness to satisfy its customers and provide them with fast and high quality services that meet global standards and methods in the field of customer service and care."
The customer service department, which supervises the call centre, monitors and analyses reports and proposals received from customers and tries to find mechanisms to develop services and products. The call centre staff records all feedback received from callers in the system and sends them to the staff of the customer service department who in turn sends all comments to the relevant departments to respond to queries, suggestions or reports of customers. The system records the time taken to respond to customers and ensures that all necessary data is provided.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Right Metrics?
More Editorial From Al Maha Petroleum Products Marketing
Published: Tuesday, October 9, 2018
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service ...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...