Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
London, UK, May 6, 2020 -- Vonage (Nasdaq: VG), a global business cloud communications provider, announced that Al Rayan Bank, a UK Sharia-compliant retail bank, avoided business disruption and maintained its commitment to customer service with the Vonage Contact Center by transitioning employees from office locations to their homes in response to the COVID-19 pandemic.
Al Rayan Bank chose the Vonage Contact Center to provide telephone banking, sales and customer service functions to customers. In response to COVID-19 shelter-in-place [stay-at-home orders] Vonage enabled Al Rayan Bank to seamlessly transition all employees from working at office locations throughout the UK to their homes in days, while continuing to offer its personal, business and customers access to its contact centre and self-service functionality. Vonage also helped Al Rayan Bank implement a phone line to prioritise calls from NHS staff and other key workers.
Imran Pasha, Chief Operations Officer at Al Rayan Bank, explains, "Al Rayan Bank is committed to supporting its customers through the current coronavirus crisis. We are proud to have a large number of medical professionals who choose to bank with us, and setting up a ‘key workers’ hotline’ so that we can prioritise their calls and serve them more quickly is a small token of our appreciation for the incredible work they are doing. I would like to thank our partner Vonage for quickly helping us to set up this hotline and transition to a completely remote working environment. During this challenging period when demand for communication has increased, Vonage has consistently gone the extra mile by utilising its expertise to implement cloud-based technology solutions, enabling a better customer experience."
"Contact centres play a key role in supporting customers as they are often the first line of defence. And in uncertain times, it’s vital for businesses to stay connected to customers without disruption," said Rodolpho Cardenuto, President, Vonage Applications Group. "We’re pleased that the Vonage Contact Center can enable organisations like Al Rayan Bank to easily operate remotely while delivering the best possible customer experience."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Vonage:
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Thursday, May 7, 2020
| 5.) |  CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more) PH: +302109241486 |
| 6.) |  Consilium UniCampaign™ Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des... (read more) PH: (+61) 406 501 368 |
| 8.) |  Genesys PureConnect Genesys PureEngage Tegsoft |
| 15.) |  InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
| 16.) |  Custom Outsourced Solutions Tru29 Solutions tailor fits a dialer solution that will truly suit your needs. |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
