The comprehensive IT help desk support during nights, weekends, and holidays will enable Albany Technical College to instantly connect students, staff, and faculty to the support they need.
Under this collaboration, BlackBeltHelp will enable consistent, timely, and high-quality resolution to the end-users' IT and Blackboard(R) help desk support requests via their preferred communication channel. The personalized interactions will help the college in improving their end-user experience while achieving the institutional goals.
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BlackBeltHelp is an AI-powered OneStop provider for students, faculty, and staff in higher education. Our OneStop solution – a cloud-based, AI-enabled, and integrated voice, chat, ticket, email, and bot platform provides a multi-channel integrated ecosystem that enables our 200+ institutional partners to remove student barriers and reduce administrative burdens while enabling student success and engagement objectives.
Published: Tuesday, November 10, 2020
In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.
Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.
TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.