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News : Albany Technical College Selects BlackBeltHelp for After-Hours IT and LMS Help Desk Support

#contactcenterworld, @blackbelthelp

The comprehensive IT help desk support during nights, weekends, and holidays will enable Albany Technical College to instantly connect students, staff, and faculty to the support they need.

Under this collaboration, BlackBeltHelp will enable consistent, timely, and high-quality resolution to the end-users' IT and Blackboard(R) help desk support requests via their preferred communication channel. The personalized interactions will help the college in improving their end-user experience while achieving the institutional goals.

#contactcenterworld, @blackbelthelp


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


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About BlackBeltHelp:
Company LogoBlackBeltHelp is an AI-powered OneStop provider for students, faculty, and staff in higher education. Our OneStop solution – a cloud-based, AI-enabled, and integrated voice, chat, ticket, email, and bot platform provides a multi-channel integrated ecosystem that enables our 200+ institutional partners to remove student barriers and reduce administrative burdens while enabling student success and engagement objectives.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Tuesday, November 10, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 

About us - in 60 seconds!

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Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program

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