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News : Albert Kahn Associates Switches to Unanet ERP AE to Unify Operations

#contactcenterworld, @unanettech

Dulles, VA, USA, Feb, 2023 - Unanet, a provider of project-based ERP and CRM for the architecture, engineering and construction (AEC) industry, announced that Albert Kahn Associates, an architecture and engineering firm, has switched to Unanet ERP AE to complement its existing Unanet CRM solution and integrate all its business processes, from new business proposals to invoicing and project management.

The firm set out to find an ERP solution that's easy to use, would streamline management of their existing projects, and readily integrate with their CRM software.

After a careful review of several options, Albert Kahn chose Unanet ERP AE because of its ability to unify their business processes through seamless integration with their CRM, produce decision-driving insights, and provide the superior support they get from Unanet's award-winning customer service team.

"We are a modern, leading firm with a unique ability to bring complex design projects to market quickly and with precision," said Alan Cobb, CEO and chairman of the board of Albert Kahn. "We believe Unanet understands our work culture and its solutions support our commitment to excellence. Unanet's easy-to-use, project-based solutions will not only help us manage staff and shifting resources on current projects, it will also support our teams in executing our firm's business strategy. Once the ERP is fully integrated with CRM, we'll have the ability to oversee our aggressive growth trajectory and to capitalize on opportunities we may never have uncovered in the first place."

Many AEC firms report that their project pipelines are full and new work is plentiful. However, according to Unanet's 2022-2023 Inspire Report, a widely referenced benchmarking report that highlights trends, best practices and business challenges in the architecture, engineering and construction industries, 39% of firms say recruiting and maintaining appropriate staffing levels suffered as a result of the pandemic. Streamlined business functions through ERP will help firms like Albert Kahn be more efficient in managing staff and resources. 

"We are excited to marry both our ERP and CRM programs together for one unified system that provides project, accounting and relationship management," said Cobb. "And we are extremely happy to have one team committed to providing friendly, knowledgeable support to us for both solutions."

#contactcenterworld, @unanettech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Unanet:
Company LogoUnanet is a leadi provider of project-based ERP and CRM solutions purpose-built for Government Contractors, architecture, engineering, construction, and professional services. More than 3,700 project-driven organizations depend on Unanet to turn their information into actionable insights, drive better decision-making, and accelerate business growth. All backed by a people-centered team invested in the success of your projects, people, and financials.
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Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Thursday, March 2, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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