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News : Alcorn President Launches New Customer Service Task Force
Lorman,MI, Oct 24, 2014 -- Alcorn State University President Dr. Alfred Rankins Jr. has formed the Alcorn State University Customer Service Task Force comprised of students, alumni, faculty and staff.
"Our priority is to better serve our students," said Rankins. "Continuous emphasis on how we provide quality, relevant services and experiences are vital to upholding our mission and facilitating a students’ first culture."
Rankins has charged the customer service task force to identify opportunities to improve performance and demonstrate value as well as recognize employees and offices that go above and beyond to provide exceptional customer service.
Co-chairs Clara Ross Stamps and LLJuna Grennell Weir understand the value of Alcorn being united in service and quality.
"Effective and efficient use of resources is necessary to support the success of our students," said Stamps. "Increasing employees’ training and knowledge of the importance of customer service will ensure Alcorn fulfills its mission and goals."
Weir agreed and added, "It’s all about winning with accountability, efficiency and innovation."
Additional committee members are: James Stubbs, alumni; LaKeshia Myers, alumni; James McDonald, alumni; Patrick Varnado, student; Avery Ford, student; Maya Raines, student; Ekaterina Potapova, student; Dr. Stephen Hall, faculty; Dr. Akash Dania, faculty; Dr. Cynthia Scurria, faculty; Everleanea Barron, staff; Mel Beltzhoover, staff; and Cassandra Lewis, staff.
Posted by Veronica Silva Cusi, news correspondent
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About Alcorn State University:
Alcorn State University is a historically black comprehensive land-grant institution in Lorman, Mississippi. It was founded in 1871 by the Reconstruction era legislature to provide higher education for freedmen.
Published: Monday, October 27, 2014