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News : Alectra Utilities Chooses CGI to Transform Merged IT Platform

#contactcenterworld, @cgi_global

Toronto, Ontario, Canada, Sept, 2017 -- CGI (TSX: GIB.A) (NYSE: GIB) has signed a master services agreement (MSA) with Alectra Utilities, a North American municipally-owned electric utility that serves customers in Ontario's Greater Golden Horseshoe Area and provides energy solutions to these and thousands more across Ontario. The MSA encompasses services that will help the organization align and transform its IT and business operations following the recent merger of PowerStream, Enersource, Horizon Utilities and Brampton Hydro.

The MSA supports a large transformational project that will result in a single, digital customer information system (CIS). CGI is providing business transformation consulting, assembling best-fit partners as well as providing overall project governance and systems integration services.

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"We count on CGI to contribute business transformation expertise, assemble the right partners and provide the governance needed to ensure that our IT systems enable Alectra's objective to bring innovative energy solutions to Greater Golden Horseshoe families and businesses", said Brian Bentz, President and CEO of Alectra. "We are confident that CGI will deliver the same high-value productivity outcomes on this project, as they did for one of our predecessor utilities in the past."

"CGI values its five-year relationship with Alectra and we are excited to help them in their ongoing efforts to modernize and transform their services to benefit their customers" said Mark Boyajian, CGI President, Canada Operations."

#contactcenterworld, @cgi_global

Posted by Veronica Silva Cusi, news correspondent
Source: CGI


About CGI Group:
Company LogoAt CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every stage of program, product and business lifecycle. As a global leader in information technology, our portfolio of services is customizable to meet the unique needs of our federal clients. We deliver end-to-end services and solutions including application management, infrastructure management, systems integration and consulting, business process services, and cloud computing.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Friday, September 29, 2017

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2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 
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