News : Alectra Utilities Chooses CGI to Transform Merged IT Platform
Toronto, Ontario, Canada, Sept, 2017 -- CGI (TSX: GIB.A) (NYSE: GIB) has signed a master services agreement (MSA) with Alectra Utilities, a North American municipally-owned electric utility that serves customers in Ontario's Greater Golden Horseshoe Area and provides energy solutions to these and thousands more across Ontario. The MSA encompasses services that will help the organization align and transform its IT and business operations following the recent merger of PowerStream, Enersource, Horizon Utilities and Brampton Hydro.
The MSA supports a large transformational project that will result in a single, digital customer information system (CIS). CGI is providing business transformation consulting, assembling best-fit partners as well as providing overall project governance and systems integration services.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
"We count on CGI to contribute business transformation expertise, assemble the right partners and provide the governance needed to ensure that our IT systems enable Alectra's objective to bring innovative energy solutions to Greater Golden Horseshoe families and businesses", said Brian Bentz, President and CEO of Alectra. "We are confident that CGI will deliver the same high-value productivity outcomes on this project, as they did for one of our predecessor utilities in the past."
"CGI values its five-year relationship with Alectra and we are excited to help them in their ongoing efforts to modernize and transform their services to benefit their customers" said Mark Boyajian, CGI President, Canada Operations."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consider The Cost Equation
More Editorial From CGI Group
About CGI Group:
At CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every stage of program, product and business lifecycle. As a global leader in information technology, our portfolio of services is customizable to meet the unique needs of our federal clients. We deliver end-to-end services and solutions including application management, infrastructure management, systems integration and consulting, business process services, and cloud computing.
Published: Friday, September 29, 2017
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...