News : AlexBank Transforms Customer Service with Avaya Multimedia Solution
Nov 6, 2014 -- AlexBank has deployed a multimedia contact centre solution from Avaya Inc., a provider of solutions that enable customer and team engagement across multiple channels and devices.
AlexBank’s new solution connects customers with 120 contact centre agents equipped to meet changing customer needs, including demand for social media-centric services and mobile applications. Using the Avaya Aura(R) Contact Center and Avaya Workforce Optimization solutions, AlexBank can enhance the productivity and accessibility of its customer care team.
Roberto Vercelli, AlexBank CEO and Managing director stated, "The highest standard of customer service is AlexBank’s objective, and our Avaya Aura contact center solution enables our team to serve changing customer needs faster, more comprehensively and through the channels that they choose, transforming our customer experience. After a decade of collaboration, Avaya continues to deliver the solutions that we need to optimize our financial offering, organizational efficiency and customer service strategy in today’s highly mobile and application-based environment."
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From his side, Mohamed Hindy, General Manager, Avaya Egypt affirmed, "As AlexBank’s customer and operational needs have evolved over the last 10 years, it has been Avaya’s commitment to provide it with easily-managed and integrated, customer-centric solutions. The deployment of this Avaya multimedia contact center underscores AlexBank’s focus on investing in technology to create and deliver services that offer choice, flexibility, and accessibility to its growing base of customers."
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, November 7, 2014
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