Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Algeria: Interior Ministry Call Centre Operational
Algiers, Jan 1, 2015 -- Minister of State, Minister of Interior and Local Authorities Tayeb Belaiz has inaugurated the call centre of the department to accommodate citizens' complaints.
This centre is endowed with the necessary technical material and 200 employees to receive about 18,000 calls per day.
Its main mission is to provide citizens with the necessary information and explanations about administrative documents and the procedures for the creation associations and political parties.
The centre also records citizens' calls and directs them to the nearest administration.
As regards the preparation of administrative documents, the citizens receives explanations through automatic answering machine around the clock.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, January 5, 2015