San Francisco, CA, USA and Bengaluru, India, March 16, 2021 -- Algonomy, a global provider in Algorithmic Customer Engagement solutions, announced a multi-year agreement with Loop Neighborhood, a US-based convenience store chain, to help deliver hyperomnichannel customer engagement.
Loop, part of AU Energy that operates stores across California, has reinvented the gas station experience over the last decade. As an all-in-one convenience store and marketplace, Loop offers its customers a wide variety of fresh foods and daily grocery items and targets the customer by offering products that support active and healthy lifestyles.
Algonomy's solution with built-in retail expertise and algorithmic activation capabilities will enable Loop to engage each customer in real-time with contextually relevant messages based on their behavior and transaction history to create new omnichannel experiences and drive customer loyalty. The solution leverages machine learning algorithms to drive consistent personalization across all channels and throughout the customer journey.
"As we continue to re-imagine and innovate our business model, we're committed to investing in new-age technology-driven customer experiences. Algonomy's market-leading AI technology enables personalized marketing campaigns with maximum precision and minimal effort. The solution fits our strategy perfectly and will better position us to meet the needs of our customers in the digital era", said Pervez Pir, Chief Operating Officer at Loop Neighborhood.
"Loop Neighborhood is an innovator in the C-store segment and is leading the C-store evolution by bringing together contactless shopping, mobile marketing and omni-channel customer engagement to deliver highly personalized and relevant customer experiences. We are thrilled to partner with Loop in accelerating their Digital Transformation journey", said Sivakumar Hariharaiyer, SVP North America & Europe at Algonomy.
Posted by Veronica Silva Cusi, news correspondent
Algonomy (previously Manthan-RichRelevance) is a global leader in algorithmic customer engagement powering digital first strategies for retailers and brands. With industry-leading retail expertise connecting demand to supply with a real-time customer data platform as the foundation, Algonomy enables 1:1 omnichannel personalization, customer journey orchestration and customer analytics. Headquartered in San Francisco and Bangalore, our global presence spans over 20 countries.
Published: Thursday, March 18, 2021
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.
Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:
- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios
Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!