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News : All BPOs Closed as 26 More Call Centre Workers Test Positive

#contactcenterworld

Kingston, Jamaica, April 20, 2020 -- Prime Minister Andrew Holness has ordered the closure of all business process outsourcing (BPO) entities in the country for 14 days, effective Wednesday, April 22.

Holness made the announcement at a digital press conference currently underway at Jamaica House.

"We fully understand the role BPOs play in providing employment for many Jamaicans but the health and welfare of the people of Jamaica take precedence over everything else at this time during the COVID-19 crisis," Holness said.

He further stated that in consultation with the local BPO association, certain critical processes of the BPOs will continue under strict management, which also includes certain Government agencies.

The prime minister noted that nearly 13,000 BPO employees have already began working remotely.

The announcement comes as the country recorded another 27 cases of the virus, pushing the total number of people infected to 223.

Twenty six of the new cases are linked to the Alorica business process outsourcing (BPO) entity based in Portmore, St Catherine.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.jamaicaobserver.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Build In Training Time

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Published: Wednesday, April 22, 2020

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Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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