News : All But 19 Emergency Call Centers Have Text-to-911 Service
Des Moines, IA, USA, Oct 10, 2017 -- State officials say by the end of the year, all of Iowa’s 911 dispatchers should be able to respond to text messages.
Iowa Homeland Security and Emergency Management director Mark Schouten says text-to-911 service already has been used in Iowa when a call would have put someone in danger.
"We’ve had cases of a suspected intruder into a home, a domestic assault incident, a sexual assault in progress and a child who used it to report being kidnapped," Schouten says.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Schouten, though, cautions a call to 911 is preferable because the dispatcher can get crucial information more quickly, like your location. Pin-pointing the physical address from which a text is sent is not yet perfected. If text-to-911 is not available in a city or county, a "bounceback" message will be sent.
"If it is working, you will shortly thereafter be entered into a texting conversation with a 911 dispatcher," Schouten says.
There are 113 emergency call centers in Iowa. All but 19 of them are able today to accept text messages from at least one cell phone carrier today — and Governor Kim Reynolds says the remaining 19 should be converted by December 31.
"When fully operational, Iowa will have the third largest number of call centers equipped to receive text messages behind only California and Texas," she says. "…Iowa was the first state in the nation to accept emergency text messages, back in 2009, so we continue to be a leader."
Black Hawk County launched a pilot project in 2009 and began accepting text messages at its 911 call center.
Here’s the map showing where text-to-911 service is currently available in Iowa. It is not available in the following counties: Franklin, Hancock, Henry, Jefferson, Johnson, Lee, Marion, Monona, Plymouth, Pottawattamie, Ringgold, Scott, Van Buren, Washington, Webster and Winnebago.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Let Policy Destroy Service
Published: Thursday, October 12, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...