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News : Allcargo Logistics and Vipla Foundation Launch Helpline for Children with Hearing Deficiency

#contactcenterworld

Mumbai, Maharashtra, India, Aug 25, 2022 -- Allcargo Logistics, India’s integrated, end-to-end logistics solutions provider, has collaborated with Vipla Foundation to launch DialforDhvani missed call helpline number which aims to make early identification and intervention services and related consultations available to parents of young children suffering from hearing loss in particular as well as to the people in general.

At an event recently held in Mumbai, Arathi Shetty, Non-Executive Director, Allcargo Logistics spearheading the groups CSR initiatives, officially unveiled the DialforDhvani missed call helpline number – 022-49393333. Other dignitaries who were present at the launch event include Dr. Nilratan Shende, GM – CSR, Allcargo Logistics, Pramod Nigudkar, Chief Executive Officer, Vipla Foundation, Padma Shri Dr. Milind Kirtane, Senior ENT Surgeon, Namita Shinde, Child Development and Protection Officer, Integrated Child Development Services (ICDS), Trombay and Yashvant Kasture, parent of Gaurang Kasture, a Dhvani beneficiary.

The DialforDhvani missed call helpline number encourages parents, caregivers, community workers and people in general to seek consultations and early intervention guidance for children with possible hearing deficiency. On receiving a missed call, the experts from Vipla Foundation get in touch with the caller and ascertain the requirements of hearing screening for a child. They also advise the help seekers on Dhvani Intervention Programme which includes free audiological screening, speech therapy and school readiness sessions for children in the age group of 0-6 years.The helpline also offers nearby references for consultations across India and follow-ups for families residing beyond Mumbai region.

Commenting on the initiative, Arathi Shetty, Non-Executive Director, Allcargo Logistics said, "We are proud to join hands with Vipla Foundationto launch the helpline number for building awareness towards prompt diagnosis and treatment of hearing deficiency among infants and toddlers apart from offering people early intervention consultations. The collaboration exemplifies our commitment to offer an equitable learning opportunity to generations to come by offering people the opportunity to detect and treat childhood hearing loss through community-driven screening initiative. In line with the government’s National Programme for Prevention and Control of Deafness (NPPCD), DialforDhvani aims to reduce avoidable hearing impairment among children by making universal hearing screening accessible and we’ll continue to work with Vipla Foundation for this noble cause."

Commenting on the collaboration, Pramod Nigudkar, Chief Executive Officer, Vipla Foundation said, "Our mission has always been to build awareness towards identifying hearing loss among kids and timely interventions at an early stage so that sensory deficit doesn’t impact their emotional health, academic progress, self-respect and social life. We would like to thank Allcargo Logistics for supporting the launch of the DialforDhvani missed call helpline. We are grateful to ICDS for extending their support for the initiative. Our beneficiaries have been the greatest source of inspiration for us. With the DialforDhvani helpline, we aim to transform the outlook towards addressing hearing impairment among kids and spread the benefits of consultations and early interventions among all."

Vipla Foundation (formerly Save The Children India) set up Dhvani Intervention Centre in 2010. Equipped with state-of-the-art facilities, the centre has been offering comprehensive programme for early identification and intervention of hearing loss among kids.

Avashya Foundation, the CSR arm of Allcargo Logistics, has been undertaking development initiatives across its focus areas such as environment, skill development, education, disaster relief, healthcare, sports and women empowerment. It aims to bridge the socio-economic imbalances in society and develop a sustainable future for generations to come. In line with the United Nations’ Sustainable Development Goals and government’s initiatives like Swachh Bharat, Digital India and Skill India, Avashya Foundation is actively working in areas such as education, environment, health, women empowerment, disaster relief and sports. Guided by the mission to implement people-centric development, it has so far touched more than 500,000 lives.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://thecsrjournal.in


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, August 26, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Customer Experience (CX)

Page: 12
1.) 
Alvaria

Alvaria CXP
Alvaria CXP empowers enterprises to deploy contact center & customer self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR). Deploy on-premise or in the cloud.

2.) 
ARC Quality Solutions

Contact Center Observation Services
Remote Contact Center Monitoring Programs - Working closely with your staff every day can often take complete objectivity out of the picture when trying to evaluate quality and agent performance.

Telephone/Email/Chat Mystery Shopping - A well-planned mystery shopping program can yield invaluable data about how your customers view the quality of your contact center service interactions.

Competitor Analysis - ARC Competitive Analysis Programs are designed to objectively compare your company with your competition.

Customer Satisfaction Surveys - ARC’s Customer Satisfaction Survey programs are designed to provide you with an objective measuring tool for gauging the level of customer sa...
(read more)

3.) 
Calabrio

Calabrio ONE Workforce Optimization
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

4.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

5.) 
Creative Virtual

V-Person™
Creative Virtual's V-Person virtual agent/chatbot technology and V-Person Live Chat™ bring together humans and AI to create conversations with customers and employees across touchpoints in a seamless, personalised way and at large scale. V-Person conversational AI solutions can be deployed across any channel (web, mobile, social media, messaging apps, voice, IVR, smart speakers, kiosks, contact centre, HR, service desk) in over 35 languages.

V-Person virtual agent/chatbot and live chat implementations are underpinned by V-Portal™, our knowledge management, workflow management and business intelligence orchestration platform. We use a hybrid approach of natural language processing (NLP),...
(read more)

6.) 
CTMA New Zealand Ltd

Customer experience assessments and reviews • Customer experience baseline studies • Leadership training, coaching and events
Establishing a customer experience baseline:
Establishing a customer experience baseline helps to identify and quantify current sources of customer dissatisfaction, estimate potential returns on service investment and sets customer-driven improvement priorities for action and change.
CTMA’s customer experience assessments and baseline studies help to identify, justify and prioritise strategic and tactical improvement opportunities, and forge a solid foundation for change.


Leadership training, coaching and events:
The new urgency to get customer experience right, in a world recovering from a global health crisis, is placing even more emphasis on giving people the right skills, to do...
(read more)

7.) 
Eckoh

Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.

Flexible to scale up, and down, to suit your business needs and helps you prepare for future customer engagement needs.

8.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

9.) 
Hootsuite

Sparkcentral’s cloud based contact center platform provides a SaaS solution that enables your human and virtual (BOT) customer service teams small, medium or large to jointly deliver SLA based Customer Service on popular asynchronous messaging channels like WhatsApp, WeChat, In-App, In-Web, Twitter, Facebook, Instagram ... making engagement with your brand frictionless for your valued digital clients or prospects !!!

10.) 
MFE International

Oracle Digital Assistant, Oracle Intelligent Advisor, Oracle Service Cloud
Oracle Digital Assistant is the next generation, No code Chatbot. The NLP engines that power today’s traditional messaging-based channels lack the ability to handle highly expressive sentences Vastly different from traditional Chatbots, NLP engines that require more sophistication than the simple intent classification and slot-filling engines available today. together with Oracle Intelligent Advisor and Oracle Service Cloud, it empowers tomorrow's customer experience today.

11.) 
Nteraction

Nteraction
Nteraction is the world’s first engagement platform that empowers your call and contact center teams to intelligently engage your audience with relevant multi-modal, multimedia, hyper-personalized, custom-curated content. Nteraction enables your team to Gather multimedia content from any location; Create engaging stories using that multimedia content with zero coding; Share those stories with call center contacts; Learn their level of interest in the products or services, in real-time, through built-in cookie-less analytics; and Automate and streamline follow-up using the optional Artificial Intelligence module. For Call Center Teams: Leverage and share multi-lingual, multimedia content to c...
(read more)

12.) 
OutPLEX

Call Center Services
OutPLEX offers a full suite of omnichannel solutions to provide CXaaS to your customers. From traditional voice solutions to the latest in messaging and automation technologies, our engagement experts combine high tech with a human touch to provide seamless experiences resulting in the highest customer satisfaction across the industry.

13.) 
Pointel

Genesys Cloud Adapter for Oracle CX Cloud
Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social and CRM SaaS applications, who also rely upon Genesys for contact center solutions, can conveniently conjoin these systems by implementing the Pointel Adapter.

Agents can engage customers across telephony and digital channels to dramatically improve sales, customer retention and brand value with the Genesys Cloud Adapter for Oracle CX Cloud.

The Genesys Cloud Adapter for Oracle CX Cloud unifies business systems, synchronizes inbound customer data and augments it with information, including last interactions and interests, as contact between agents and customers aren’t just interactions—they’re solutions...
(read more)

14.) 
Vads

One Stop Solutions Customer Experience
Customer Experience Solutions with :

- Inbound Contact Center : Our Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales such as Customer Service, Walk in Center, and Service Desk.

- Outbound Contact Center : Outbound call center is designed for call...
(read more)

15.) 
QPC Ltd.

QPC Experience Platform
CLOUD FRIENDLY | ADVANCED ANALYTICS| WORKFORCE ENABLEMENT | CUSTOMER EXPERIENCE MANAGEMENT PLATFORM |

Collate all data sources in real-time into one place to create a single source of truth

Flexible integration with on premise, hybrid and/or cloud architecture

Harness cutting edge technology to find new patterns and trends

Omnichannel Secure recording and analytics for all contact interactions

Optimised Workforce Management with real time scheduling enterprise wide

Unified Communication Management Reporting enterprise wide

Modular Based Offering also available

16.) 
Sabio

Digital Customer Experience (CX) Transformation Consultancy and Integration Specialists
At Sabio Group, we believe that customer experience (CX) should be brilliant.

That's why we deliver solutions and services that seamlessly combine digital and human interactions to support outstanding CX.

Through our own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Microsoft, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

17.) 
Servion

Contact Center & CX Design, Implementation and Management
For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments.

Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

Our services include CX Design, Contact Center Migration to the Cloud, Automation & Self-service, Contact Center Analytics, Workforce Engagement and Managed Services.

18.) 
Sevis Systems

eCallMe! - Customer Engagement Solutions
eCallMe! - A customer engagement solution enabling an enterprise to get get good calls answered, protect their brand and its customers from answering spoofed calls. The overall customer experience is enhanced with Trusted Caller ID which brings trust to the phone call by indicating the logo of the enterprise, purpose of the call along verified call identifier.

19.) 
Vion Consulting

Autonom8 BPM Platform
Autonom8 (A8) Platform is an AI driven customer journey automation platform that is essentially low-code, uses a BPM Studio to design and automate the process flows. A8 as a platform, unifies all customer interaction points across any channel into a single interaction flow. This helps in delivering more effective service to the customer, resolve their queries faster, make the interactions crisper and more informative. This effectively helps drive better CX.
From the enterprises' point of view, the A8 platform helps do the above on a "pay per transaction" model, involves Zero infrastructure cost, no upgrades, no licenses, no AMCs. So it is very economical solution compared to the benefits it...
(read more)

20.) 
Vistio

Vistio is a contact center technology solution that uses next-best-action guidance and automation to help agents confidently provide quick and accurate resolution to customer inquiries, simplifying the agent’s job and reducing the guesswork and stress of handling customer calls. The result is specific and measurable improvements in your KPIs in just 90 days.
 
Page: 12

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