Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Grace Natalia
Workforce Management
John Orton
Founder & CEO
Danny Singer
Founder& Chief Product Officer

News : Allcargo Logistics and Vipla Foundation Launch Helpline for Children with Hearing Deficiency


Mumbai, Maharashtra, India, Aug 25, 2022 -- Allcargo Logistics, India’s integrated, end-to-end logistics solutions provider, has collaborated with Vipla Foundation to launch DialforDhvani missed call helpline number which aims to make early identification and intervention services and related consultations available to parents of young children suffering from hearing loss in particular as well as to the people in general.

At an event recently held in Mumbai, Arathi Shetty, Non-Executive Director, Allcargo Logistics spearheading the groups CSR initiatives, officially unveiled the DialforDhvani missed call helpline number – 022-49393333. Other dignitaries who were present at the launch event include Dr. Nilratan Shende, GM – CSR, Allcargo Logistics, Pramod Nigudkar, Chief Executive Officer, Vipla Foundation, Padma Shri Dr. Milind Kirtane, Senior ENT Surgeon, Namita Shinde, Child Development and Protection Officer, Integrated Child Development Services (ICDS), Trombay and Yashvant Kasture, parent of Gaurang Kasture, a Dhvani beneficiary.

The DialforDhvani missed call helpline number encourages parents, caregivers, community workers and people in general to seek consultations and early intervention guidance for children with possible hearing deficiency. On receiving a missed call, the experts from Vipla Foundation get in touch with the caller and ascertain the requirements of hearing screening for a child. They also advise the help seekers on Dhvani Intervention Programme which includes free audiological screening, speech therapy and school readiness sessions for children in the age group of 0-6 years.The helpline also offers nearby references for consultations across India and follow-ups for families residing beyond Mumbai region.

Commenting on the initiative, Arathi Shetty, Non-Executive Director, Allcargo Logistics said, "We are proud to join hands with Vipla Foundationto launch the helpline number for building awareness towards prompt diagnosis and treatment of hearing deficiency among infants and toddlers apart from offering people early intervention consultations. The collaboration exemplifies our commitment to offer an equitable learning opportunity to generations to come by offering people the opportunity to detect and treat childhood hearing loss through community-driven screening initiative. In line with the government’s National Programme for Prevention and Control of Deafness (NPPCD), DialforDhvani aims to reduce avoidable hearing impairment among children by making universal hearing screening accessible and we’ll continue to work with Vipla Foundation for this noble cause."

Commenting on the collaboration, Pramod Nigudkar, Chief Executive Officer, Vipla Foundation said, "Our mission has always been to build awareness towards identifying hearing loss among kids and timely interventions at an early stage so that sensory deficit doesn’t impact their emotional health, academic progress, self-respect and social life. We would like to thank Allcargo Logistics for supporting the launch of the DialforDhvani missed call helpline. We are grateful to ICDS for extending their support for the initiative. Our beneficiaries have been the greatest source of inspiration for us. With the DialforDhvani helpline, we aim to transform the outlook towards addressing hearing impairment among kids and spread the benefits of consultations and early interventions among all."

Vipla Foundation (formerly Save The Children India) set up Dhvani Intervention Centre in 2010. Equipped with state-of-the-art facilities, the centre has been offering comprehensive programme for early identification and intervention of hearing loss among kids.

Avashya Foundation, the CSR arm of Allcargo Logistics, has been undertaking development initiatives across its focus areas such as environment, skill development, education, disaster relief, healthcare, sports and women empowerment. It aims to bridge the socio-economic imbalances in society and develop a sustainable future for generations to come. In line with the United Nations’ Sustainable Development Goals and government’s initiatives like Swachh Bharat, Digital India and Skill India, Avashya Foundation is actively working in areas such as education, environment, health, women empowerment, disaster relief and sports. Guided by the mission to implement people-centric development, it has so far touched more than 500,000 lives.


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Queue Settings

Read today's tip or listen to it on podcast.

Published: Friday, August 26, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Speech Technology

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.

3.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.


Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)


Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

MattsenKumar LLC

SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.


V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership


InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.


Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis

All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)

About us - in 60 seconds!

Join Our Team

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =