#contactcenterworld
Mumbai, Maharashtra, India, Aug 25, 2022 -- Allcargo Logistics, India’s integrated, end-to-end logistics solutions provider, has collaborated with Vipla Foundation to launch DialforDhvani missed call helpline number which aims to make early identification and intervention services and related consultations available to parents of young children suffering from hearing loss in particular as well as to the people in general.
At an event recently held in Mumbai, Arathi Shetty, Non-Executive Director, Allcargo Logistics spearheading the groups CSR initiatives, officially unveiled the DialforDhvani missed call helpline number – 022-49393333. Other dignitaries who were present at the launch event include Dr. Nilratan Shende, GM – CSR, Allcargo Logistics, Pramod Nigudkar, Chief Executive Officer, Vipla Foundation, Padma Shri Dr. Milind Kirtane, Senior ENT Surgeon, Namita Shinde, Child Development and Protection Officer, Integrated Child Development Services (ICDS), Trombay and Yashvant Kasture, parent of Gaurang Kasture, a Dhvani beneficiary.
The DialforDhvani missed call helpline number encourages parents, caregivers, community workers and people in general to seek consultations and early intervention guidance for children with possible hearing deficiency. On receiving a missed call, the experts from Vipla Foundation get in touch with the caller and ascertain the requirements of hearing screening for a child. They also advise the help seekers on Dhvani Intervention Programme which includes free audiological screening, speech therapy and school readiness sessions for children in the age group of 0-6 years.The helpline also offers nearby references for consultations across India and follow-ups for families residing beyond Mumbai region.
Commenting on the initiative, Arathi Shetty, Non-Executive Director, Allcargo Logistics said, "We are proud to join hands with Vipla Foundationto launch the helpline number for building awareness towards prompt diagnosis and treatment of hearing deficiency among infants and toddlers apart from offering people early intervention consultations. The collaboration exemplifies our commitment to offer an equitable learning opportunity to generations to come by offering people the opportunity to detect and treat childhood hearing loss through community-driven screening initiative. In line with the government’s National Programme for Prevention and Control of Deafness (NPPCD), DialforDhvani aims to reduce avoidable hearing impairment among children by making universal hearing screening accessible and we’ll continue to work with Vipla Foundation for this noble cause."
Commenting on the collaboration, Pramod Nigudkar, Chief Executive Officer, Vipla Foundation said, "Our mission has always been to build awareness towards identifying hearing loss among kids and timely interventions at an early stage so that sensory deficit doesn’t impact their emotional health, academic progress, self-respect and social life. We would like to thank Allcargo Logistics for supporting the launch of the DialforDhvani missed call helpline. We are grateful to ICDS for extending their support for the initiative. Our beneficiaries have been the greatest source of inspiration for us. With the DialforDhvani helpline, we aim to transform the outlook towards addressing hearing impairment among kids and spread the benefits of consultations and early interventions among all."
Vipla Foundation (formerly Save The Children India) set up Dhvani Intervention Centre in 2010. Equipped with state-of-the-art facilities, the centre has been offering comprehensive programme for early identification and intervention of hearing loss among kids.
Avashya Foundation, the CSR arm of Allcargo Logistics, has been undertaking development initiatives across its focus areas such as environment, skill development, education, disaster relief, healthcare, sports and women empowerment. It aims to bridge the socio-economic imbalances in society and develop a sustainable future for generations to come. In line with the United Nations’ Sustainable Development Goals and government’s initiatives like Swachh Bharat, Digital India and Skill India, Avashya Foundation is actively working in areas such as education, environment, health, women empowerment, disaster relief and sports. Guided by the mission to implement people-centric development, it has so far touched more than 500,000 lives.
Posted by Veronica Silva Cusi, news correspondent
Source: https://thecsrjournal.in
Published: Friday, August 26, 2022
2.) | ARC Quality Solutions Contact Center Observation Services Remote Contact Center Monitoring Programs - Working closely with your staff every day can often take complete objectivity out of the picture when trying to evaluate quality and agent performance. Telephone/Email/Chat Mystery Shopping - A well-planned mystery shopping program can yield invaluable data about how your customers view the quality of your contact center service interactions. Competitor Analysis - ARC Competitive Analysis Programs are designed to objectively compare your company with your competition. Customer Satisfaction Surveys - ARC’s Customer Satisfaction Survey programs are designed to provide you with an objective measuring tool for gauging the level of customer sa... (read more) |
5.) | Creative Virtual V-Person™ Creative Virtual's V-Person virtual agent/chatbot technology and V-Person Live Chat™ bring together humans and AI to create conversations with customers and employees across touchpoints in a seamless, personalised way and at large scale. V-Person conversational AI solutions can be deployed across any channel (web, mobile, social media, messaging apps, voice, IVR, smart speakers, kiosks, contact centre, HR, service desk) in over 35 languages. V-Person virtual agent/chatbot and live chat implementations are underpinned by V-Portal™, our knowledge management, workflow management and business intelligence orchestration platform. We use a hybrid approach of natural language processing (NLP),... (read more) |
6.) | CTMA New Zealand Ltd Customer experience assessments and reviews • Customer experience baseline studies • Leadership training, coaching and events Establishing a customer experience baseline: Establishing a customer experience baseline helps to identify and quantify current sources of customer dissatisfaction, estimate potential returns on service investment and sets customer-driven improvement priorities for action and change. CTMA’s customer experience assessments and baseline studies help to identify, justify and prioritise strategic and tactical improvement opportunities, and forge a solid foundation for change. Leadership training, coaching and events: The new urgency to get customer experience right, in a world recovering from a global health crisis, is placing even more emphasis on giving people the right skills, to do... (read more) |
11.) | Nteraction Nteraction Nteraction is the world’s first engagement platform that empowers your call and contact center teams to intelligently engage your audience with relevant multi-modal, multimedia, hyper-personalized, custom-curated content. Nteraction enables your team to Gather multimedia content from any location; Create engaging stories using that multimedia content with zero coding; Share those stories with call center contacts; Learn their level of interest in the products or services, in real-time, through built-in cookie-less analytics; and Automate and streamline follow-up using the optional Artificial Intelligence module. For Call Center Teams: Leverage and share multi-lingual, multimedia content to c... (read more) |
13.) | Pointel Genesys Cloud Adapter for Oracle CX Cloud Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social and CRM SaaS applications, who also rely upon Genesys for contact center solutions, can conveniently conjoin these systems by implementing the Pointel Adapter. Agents can engage customers across telephony and digital channels to dramatically improve sales, customer retention and brand value with the Genesys Cloud Adapter for Oracle CX Cloud. The Genesys Cloud Adapter for Oracle CX Cloud unifies business systems, synchronizes inbound customer data and augments it with information, including last interactions and interests, as contact between agents and customers aren’t just interactions—they’re solutions... (read more) |
14.) | Vads One Stop Solutions Customer Experience Customer Experience Solutions with : - Inbound Contact Center : Our Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales such as Customer Service, Walk in Center, and Service Desk. - Outbound Contact Center : Outbound call center is designed for call... (read more) |
19.) | Vion Consulting Autonom8 BPM Platform Autonom8 (A8) Platform is an AI driven customer journey automation platform that is essentially low-code, uses a BPM Studio to design and automate the process flows. A8 as a platform, unifies all customer interaction points across any channel into a single interaction flow. This helps in delivering more effective service to the customer, resolve their queries faster, make the interactions crisper and more informative. This effectively helps drive better CX. From the enterprises' point of view, the A8 platform helps do the above on a "pay per transaction" model, involves Zero infrastructure cost, no upgrades, no licenses, no AMCs. So it is very economical solution compared to the benefits it... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall