#contactcenterworld, @egain, @cigna
Sunnyvale, CA August 30, 2022 -- eGain Corporation (NASDAQ: EGAN), a knowledge automation platform provider for customer engagement, announced that Allegiance Benefit Plan Management, a subsidiary of Cigna Corporation, has selected eGain to provide digital-first omnichannel customer service to business clients, associations, and government agencies.
Allegiance is a provider in providing health and flexible benefit plans to employer groups and plan participants across the US. Formed in 1981, it remains dedicated to outstanding customer service.
In line with its corporate philosophy of allegiance to its customers, the company wanted to modernize its member service operations. The company selected eGain for its rich, out-of-the-box functionality, quick time to value, easy integration with existing systems, and deep domain expertise in digital engagement and knowledge automation.
"Health insurance ranked in the bottom quartile among all industries in the 2021 Forrester CX Index rankings, which is a problem but also an opportunity," said Ashu Roy, eGain CEO. "We look forward to working with Allegiance to help them achieve their corporate mission of outstanding customer service."
About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
Worldwide Insurance company.
Published: Tuesday, August 30, 2022
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