News : Alliance between ASC and TELES: New Cloud Recording Offer for Mobile Phones
ASC and TELES announced a joint Cloud-based call recording solution for recording and documentation of mobile interactions compliant with MiFID II. TELES joined with ASC Technologies, a provider for recording and analytics of business communications, to meet the growing demand for coverage of mobile communications out of the Cloud.
MiFID II, due to be fully implemented in all EU countries as of January 2018, requires recording and archiving of any consultations leading to a sale regardless of the channel: voice, email, chat or video. The new compliant recording solution from ASC and TELES will cover mobile communications.
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Marco Mueller, Chief Operating Officer of ASC Technologies, said, "Today, an increasing number of customer interactions take place via mobile networks; failure to preserve these conversations in accordance with MiFID II could lead to heavy fines. In conjunction with TELES, we are supporting financial service providers by ensuring they fully meet regulatory requirements."
Oliver Olbrich, Co-Chief Executive Officer of TELES, added, "Our communications solutions let network operators and business clients save money by reusing their existing architecture. By integrating ASC’s recording software, we expand the reach of our portfolio and meet MiFID II regulations at the same time."
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ASC is a worldwide software company with a variety of solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action. With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a global player with an export quota of almost 70 percent and a worldwide service network.
Published: Tuesday, July 11, 2017
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